Client Success Manager For A Consumer Brand Collective And Customer Acquisition Company

Hello, Client Success Managers!

My name is Tomer Hen, and I am a serial entrepreneur with over 15 years of experience in the Digital Marketing industry. During this time, I've spearheaded notable campaigns with leading brands, including MasterCard, Amazon, and Audible among bootstrapped E-Commerce brands.

I now help brand founders grow their DTC brands to 8 figures by creating profitable relationships with influencers and creators.

On the personal front, I am a human optimization and bio-hacking enthusiast. I am passionate about holistic growth and development. On a lighter note, I also dabble in electronic music production.

I’m also a founder of Mobco Media, an intelligence company, and we provide our partners and clients with a leading edge in the ever-dynamic and competitive Digital Advertising arena. We are a full-stack media platform that powers performance for our clients. Headquartered in Tel Aviv with offices in Bengaluru, Beijing, London, Nicosia, and Seoul, our blend of International talent and technology is our formula for excellence!

About the role:

We're seeking a highly motivated and dedicated individual to join our team as a Client Success Manager at Massive Influence (MI). As a Client Success Manager, you will play a vital role in ensuring the success of our clients and providing them with an exceptional white-glove experience.

Your commitment to maintaining MI's standards and values will be instrumental in fostering strong client relationships and driving overall client fulfillment.

With a preference for candidates based in the US, we are open to exceptional Client Success Manager Executive Assistants from other locations as well, as long as they are native English speakers.

This is a Part-time Remote position, offering flexibility and the opportunity to work with a dynamic and global team, with an opportunity to grow into a full-time remote position.

If you have a passion for client success, possess excellent organizational skills, and have experience in working with e-commerce brand founders or as a CSM for a business founders community, we would love to hear from you. Join our team and contribute to the growth and success of our community.

Benefits:

• You’ll be joining a high-level and fast-paced team, working with exciting projects
• Leading our most exciting brands and projects
• Opportunity to earn bonuses if you will perform well
• Location independence
• Work with an existing talented team, and report directly to the CEO

If this sounds interesting to you please proceed with your application.

Kindly be advised that the recruitment process is being managed by Go Premier Media. For any further details or inquiries, please reach out to the Go Premier Media recruitment team, as they oversee all our hiring procedures.

Thanks and I look forward to hearing from you!

Requirements:

• Accountability in meeting performance targets and delivering exceptional customer support.
• Excellent critical thinking abilities to identify areas for improvement and enhance client success.
• Preferably with a background in DTC/influencer marketing/social media management etc.
• Familiarity with lead and lag indicators within the e-commerce industry.
• Strong organizational skills to manage client interactions, follow-ups, and deliverables.
• Proven experience working with e-commerce brand founders and/or as a CSM for a business founders community.
• Outstanding written and verbal communication skills.
• Demonstrated ability to proactively solve problems and come up with effective solutions.

Responsibilities (but are not limited to):

• Provide timely and effective responses to member queries via Slack and email, prioritizing Slack communication.
• Host weekly support calls (group calls or 1:1) to address client needs, offer guidance, and facilitate knowledge sharing.
• Contribute innovative ideas to improve client engagement and overall client success.
• Upsell a percentage of clients into our back-end program, showcasing the value of additional services.
• Monitor client checklists to track lead and lag indicators, providing valuable feedback and guidance.
• Collaborate with the community integrator and coaches to deliver prompt support and clarity to all members.
• Onboarding new clients to our program
• Actively engage with the community through Slack, fostering engagement and ensuring a positive atmosphere.
• Creating training/coaching material for the brands in our program (spreadsheets, checklists, video training, documents, etc).