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Senior Manager, Regional Warranty
Company | Hyundai Motor America |
Address | , Atlanta |
Employment type | |
Salary | $125,800 - $170,200 a year |
Expires | 2023-10-21 |
Posted at | 8 months ago |
Senior Manager, Regional Warranty
Date: Jul 31, 2023
Location: Atlanta, GA, US, 30066
Company: Hyundai Motor America
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.
At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
Location
Purpose
~ The Regional Warranty Operations Senior Manager is responsible for monitoring region/district/dealership performance in the area of warranty administration; warranty expense control, repair effectiveness and diagnostic procedures, warranty parts return and associated training (both dealership personnel and DPSM). In addition, the Warranty Operations Senior Manager oversees the completion of campaigns or recalls, and coordinates the distribution of supporting documents and other dealer support.
Major Responsibilities
~ Support DPSM’s as required to meet or exceed assigned warranty related objectives.
~ Monitor dealer compliance to HMA Warranty Policy & Procedures; Dealer Warranty Expense controls; WIS Utilization with Dealer Self-Review Program enforcement and Conduct Regional Warranty reviews/ National reviews/audits as necessary.
~ Identify administrative issues in dealerships and provide individualized training to improve claim acceptance rate and submission times. Conduct warranty claim classroom training in key markets throughout the Region As needed.
~ Manage the Service Loan Car Program and Fleet Warranty Program.
~ Interface between dealers/DPSM’s with the National Warranty Department and the WTC/Call Center.
~ Monitor dealership warranty labor rates; review & process dealer labor rate increase requests.
~ Coordinate TSB and campaign activities to ensure the Region meets minimum completion rates.
~ Mentor and train DPSM’s in all aspects of warranty administration. Preparing them for field level training / support to individual dealers.
~ Perform all other assigned duties (Duties that are ancillary to this position and/or complement the essential duties) as required.
Major Responsibilities (continued)
Authority
~ Exercise considerable judgment in determining appropriate course of action to address individual dealer warranty related issues. Responsible for protecting the business interests of HMA in warranty related issues. Expected to act as mentor and teacher to DPSM’s in the warranty administration areas. From time to time the RPSM and, separately, the FOM may solicit the Warranty Operations Manager’s input regarding DPSM performance in these specific areas of performance.
Education
Related Experience
~ Eight years of experience of which at least five years of directly related experience in automotive operations.
~ Two to three years of supervisory experience desired.
Skills/Knowledge
~ Automotive competencies, including Service Operations, Warranty Administration; technical knowledge a plus.
~ Excellent communication skills.
~ Excellent organizational skills.
~ Excellent time management skills.
~ Excellent people skills.
~ Excellent analytical skills.
~ Excel, Word, PowerPoint, a must.
Certification Required
~ N/A
Physical Requirements
Work Model
Affiliate
Compensation
Benefits
[10/13/2022 3:36 PM] Harkins, John [HMA]
It would be this Verbiage:
Actual pay will be based on skills, experience and education. Our total rewards package includes base salary, bonus and benefits. Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).
DPSM.PNG
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Nearest Major Market: Atlanta
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