Cancellations Processor Jobs

This position provides support to dealerships and/or their representative. In executing the duties of the role, cancellation processors will ensure the dealerships or their representatives will be reimburse the unused portion of the contract cost. Cancellation processors will receive an average of 1500 calls a week, and is to provide great customer service and to ensure all callers are satisfied. To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required, but is not a complete list of all essential job functions.

• Ensure documents are linked to the correct contracts.
• Review all paperwork pertaining to the customer’s contract, including cancellation dates, reposession letters, payoff
• Ability to multitask
• Process a minimum of 123 cancellations daily
• Return any documents that do not meet the cancellations requirements back to the dealership, agent, customer or finance company
• Ability to adapt & adjust to new and current Cancellation changes
• Other duties as assigned by upper management
• Responding to emails on a daily basis
• Research all returned checks

• Minimum of three years’ experience in customer service, insurance claims, call center environment. Experience within Automotive Industry preferred.
• High School Diploma or equivalent combination of education and experience required. College degree preferred.
• Must have knowledge of cancellation procedures and ability to process requests as required.
• Must have strong computer skills and the ability to troubleshoot and service policy issues.
• Must be proficient in Windows and MS-Office Products.
• Strong interpersonal skills essential, Ability to handle complex situations. Exercises sound judgment when interacting with customers.
• Strong analytical and problem solving skills. Superior verbal/written skills and communications skills.

• Ability to handle customer/client conflicts with professionalism & satisfactory results.
• Must have the ability to work effectively within a team and independently to meet key Service Level standards.

• Good punctuation, spelling, mathematical, grammar and attention to detail a must.

• Ability to comprehend form verbiage in utilizing accurate completion of a cancellation.
• Strong knowledge & understanding of forms manager and ability to review terms & conditions on all contracts.

Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.

Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.