Regional Operations Manager Jobs

Regional Operations Manager -Plano and McKinney -2 Locations

My client, a leader in the coworking industry has retained us to identify a leader to provide operational and sales oversight to two locations in the Dallas market.

Overall responsibility for the sales, marketing, management an

operation of two coworking office locations to achieve strong membership levels,

profitability and a memorable experience for their members each day.

5 Key Responsibilities:

1. Overall business performance of the office.

2. Sales & marketing success of the office and being a known and recognized face in

the local business community.

3. Motivate and develop the team.

4. Create a vibrant and warm culture for your team and members.

Essential Duties & Responsibilities:

Financial Performance

• Responsible for achieving financial targets and running the office as a profitable location

• Financial performance will be measured on the following components (and others to

be added as needed):

• Actual Revenue compared to Budgeted Revenue

• Actual Expenses compared to Budgeted Expenses

• Membership quality and quantity

• Membership retention

Sales & Marketing

• Have an excellent knowledge of your local market, your office, pricing and services

offered

• Have a good understanding of the locations offered within the nationwide network (both

company owned and franchise locations)

• Build and foster communicative relationships with online brokerage companies, local

Residential/Commercial Real Estate Brokers and other referral sources

• Effectively respond to all incoming email and telephone leads in a timely and efficient

manner

Competencies in CRM:

• Add all leads to CRM

• Understand the qualifying process and timing for converting a lead through various

stages

• Add memberships/services to opportunities and note pricing level

• Create follow up sales tasks

• Know how to convert to a member

• Know how to close and mark a lead as dead

• Generate basic reports to check on lead status

• Create & use templates to send emails, agreements and follow ups

• Create and amend agreements

• Ensure CRM is updated to ensure reports will be accurate when printed

• Conduct Experience tours for potential members

• Update and keep price book current based on then current market pricing

• Create proposals based on potential member requirements using the SL standard

cover template

• Ensure member service requirements are understood in advance

• Finalize details and prepare agreements based on member requirements and follow

up until closed

• Ensure the agreement has been signed and payment has been made by new

members prior to allowing them access to offices or services.

• Ensure renewals are processed and new rates updated where necessary

• Attend local events through affiliations and networking groups to enhance business

opportunities and create brand awareness.

• Research local competition to ensure competitive and achievable membership rates

• Be well versed on the coworking competitive differentiators

Member Experience

• Responsible for the overall member experience from the members first day until the

time they depart.

• Be visible and always delighted to assist

• Responsible for resolving member issues and escalating them when needed

• Instrumental in managing the overall member experience by ensuring the team

members provide superior service.

Office Operations

• Oversee and ensure that all areas of the office are well always presented

• Oversee and ensure that all operational systems are in working order and escalate

outages/problems to the appropriate corporate contact and/or vendor

• Oversee monthly invoice reports so you are aware of any delinquent member

accounts.

• Together with the Operations administrator, approve vendor invoices to ensure prompt

payment and correct rebilling to clients as appropriate

• In conjunction with the Operations administrator, pursue any members with overdue

accounts

• Along with the Operations administrator, report on any “problem” member debts to VP

and accounting

• Ensure agreement has been signed and payment has been made by new members

prior to allowing them access to offices or services

Team

• Responsible for the management and development of office team members including

support and ongoing training specific to job roles

• Conduct team meetings no less than weekly

• Timely and accurate creation and scoring of quarterly Incentive goals

• First point of contact for the operations administrator and Community Manager at the

office should they have issues or questions.

• Ensure a smooth communication flow regarding any SL issues, new member

specifications or any other matters that are relevant for team members

• Conduct any necessary disciplinary proceedings for EC and CM

• Liaise with VP to authorize PTO requests and ensure sufficient coverage over vacation

periods

• Liaise with VP regarding annual team member reviews

Essential Knowledge, Skills & Abilities:

• Minimum 3 years’ experience of managing a business, branch or profitable business

center

• Proven sales skills

• Bachelor’s degree level or higher preferred

• Minimum 3 years management experience

• High standard of customer service and strong written and oral skills

• Excellent organizational skills

• Ability to work under pressure and demonstrate flexibility

• Good IT knowledge