Partner Strategy & Operations Director

About The Team
Zillow Group’s mission is to build the world’s most trusted and vibrant home related marketplace. Our largest business unit, Premier Agent, connects consumers who are looking to buy or sell homes to real estate agents who can help them do so.
You will be joining a team that is reimagining the Premier Agent (Partner) network to scale the integrated transaction to more customers. This is a highly cross functional team who sits at the intersection of customer offerings and the external Partners delivering those offerings. We are laser focused on Partners' success through the design, testing and implementation of operational strategies that scale to deliver consistent, outstanding customer experiences and business results with our closest partners.
We are leaders with a vision and collaborators, building trust-based relationships with Partners to deepen our understanding of the infrastructure, processes, tools, and resources to create sustainable business growth for our Partners!
About The Role
The Partner Strategy & Operations Director will play an integral role in creating Zillow’s future enhanced partner network vision by designing and collaborating with Partners to identify and develop initiatives that enable scalable and more efficient growth. We are looking for an inspiring leader that anticipates business issues and influences internal/external solutions by leveraging data analysis, research, industry best practices, and optimizing operational levers that deliver business and partnership growth. The role is a unique mix of operational and strategic expertise, business model/process innovation, and client management where you’ll work collaboratively to achieve high impact outcomes sitting at the intersection of Operations, Product, Data, Sales, Marketing and external Partners. You will be responsible for the overall engagement model and Partner account, roadmap development, and run execution to achieve goals. Energized by ambiguity and complex problems, a strong Partner Strategy & Operations Director has an interest in connecting disparate concepts, weaving together innovative solutions to chart a new course, and the confidence and composure to drive alignment with internal and external collaborators.
You will get to:
Partner Engagement & Management

• Accountable for partner portfolio management and progress tracking
• Own and manage day-to-day relationships with partners and internal stakeholders
• Coordinate new product rollouts and tests with various teams
• Strengthen relationships and resolve operational issues
• Collaborate with partners to improve processes and scalability

Project management

• Create partner roadmaps aligned with the strategic vision
• Find opportunities for operational efficiency and integration
• Carry through decision-making and prioritize initiatives
• Drive projects in collaboration with partners and stakeholders

Analytical, strategic thinking and problem solving

• Gather feedback and determine tech/tool strategies for operational scaling
• Conduct analyses to optimize business performance
• Explore strategic solutions and concepts for partners
• Innovate and test systems for increased efficiency

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $140,100.00 - $223,900.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are

• Strategic problem solver with the ability to connect the dots and drive progress with a passion for innovative solutions
• Strong business acumen and ability to analyze and implement action plans
• Proven track record of leading client-facing engagements and delivering results
• Highly adaptable and structured thinker
• Effective communicator, collaborator, and storyteller
• Ownership mentality, adaptability, and comfort with ambiguity

Qualifications

• Strong academic performance or equivalent experience
• Prior experience in client account management
• Bachelor's degree required, MBA preferred
• 8+ years of proven experience in consulting, strategy, or operations

Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
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