Program Manager, Strategy And Business Operations

About The Team

Getting a mortgage is often the hardest, most complicated part of buying a home. At Zillow Group Mortgages (ZGM) and our origination business Zillow Home Loans (ZHL), we are committed to providing a better mortgage experience by building a platform that simplifies the transaction and empowers consumers with greater flexibility and control. We believe that ZHL, combined with our innovative programs in Premier Agent, can transform the process of buying and selling a home.

About The Role

We are seeking a Program Manager to help contribute to the success of our Strategy and Business Operations team for ZHL. ZHL is still in its early stages, providing an opportunity to join a fast-growing group and apply your strategic mentality and operational expertise in a brand-new arena. Join a hardworking team that is revolutionizing the mortgage industry. We believe in autonomy and moving fast, so self-motivation and the energy to blaze trails are must-haves for this role.

You Will Get To:

• Monitor progress on key initiatives and plans across the business – driving exceptional and timely results.
• Assist in the development and implementation of rapid ‘test-and-learn’ pilots to test potential new technology, features, products, and services. Quickly identify learnings and partner with other leaders to apply and scale successful pilots.
• Identify new opportunities to drive growth with a focus on the cross-business opportunities with our Premier Agent business.
• Evaluate market intel and analyze data to develop solution-oriented action plans.
• Serve as mortgage subject matter expert with cross-functional partners.
• Develop, define, and operationalize ZHL programs (often ZHL and Premier Agent).
• Maintain timely intelligence on consumer needs, market conditions, industry and regulatory trends, and competitors
• Serve as owner of designated programs, driving end to end coordination, tracking and execution, working in close partnership with product, business and other cross-functional teams.
• Provide clear, concise, and appropriate communication to senior management, business partners, and peers across the business.
• Closely monitor market and partner-level success metrics and bring program and market performance and insights to life through data analysis and visualization
• Maintain and improve documentation on current processes including gaps, opportunities, and variance across teams, with an eye toward improving multi-functional processes

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $117,000.00 - $187,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 7+ years of relevant mortgage experience, with a background in origination, strategy or business operations in a fast-paced, rapidly-growing company.
• Outstanding critical thinking and analytical skills with the ability to influence
• Strong project management skills; ability to manage multiple priorities, work through ambiguous problems, and align business partners
• Mortgage subject matter expert, preferably focused on purchase and/or consumer direct origination.
• Expertise in Microsoft Office applications, particularly PowerPoint and Excel and/or Google G Suite
• Organized, independent, flexible multi-tasker with keen attention to detail
• Strong executive presence and verbal presentation and meeting facilitation skills
• Comfortable in a fast-moving environment with contending projects and priorities
• Good at collaborating, building positive relationships, and advancing business goals
• Excellent written communication skills; demonstrated ability to share complex messages concisely to diverse audiences
• Bachelor’s Degree or equivalent experience recommended
• May require 25% - 30% travel annually

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.