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- HR Business Partner Manager
- People Operations Business Partner
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Manager, Business Partner Operations
Company | Vonage |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-08-17 |
Posted at | 9 months ago |
Manager, Business Partner Operations - Success Team
- Partner with Director of Customer Success to create a long term retention and growth strategy for the customers managed by the BPO customer success team
- Act as day to day point of contact for our outsourced customer success partner(s)
- Ensure high NRR through retention and growth within the existing customer base
- Partner with cross functional stakeholders in customer success, product, support teams, and professional service teams to ensure all customer and CSM data is being used to make process/performance improvements
- Establish vendor scorecard to help manage our network more efficiently
- Proficiency in Salesforce, Excel, Google suite (Gainsight experience is plus!)
- Experience working with and managing multiple 3rd Party BPO companies
- Must have experience in performance management, 1:1, coaching and mentoring sales/CS teams
- Work in UCaaS, CCaaS, SaaS, communications industry preferred
- 3+ years in senior customer success or account management roles
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