Director, Program Strategy & Operations, Mortgages

About The Team

More than ever, people are envisioning their next chapter - and Zillow is here to help. That desire to make forward progress has pushed the entire real estate industry to re-imagine how to do business. Zillow is "Ready for Change," setting the pace, and building streamlined home transactions, to modernize how people buy, sell, and rent homes. Bring your talent for strategy, and synthesizing processes to the Zillow Home Loans team. Being part of our team will offer you the opportunity to bring your expertise and energy to craft the most significant moments of people's lives.

About The Role

We are seeking a strategic, data driven leader with strong communication skills to help build the success of our Strategy, Growth, and Strategic Initiatives team within Zillow Home Loans (ZHL). Zillow Group’s lending platform, ZHL, is still in its early stages, providing a rare opportunity to join a fast-growing, well-resourced group and apply your mortgage operational expertise in a brand-new arena. You will lead a passionate team that is revolutionizing the mortgage industry. We believe in autonomy and adapting quickly, so self-motivation and the energy to blaze trails is a must-have for this role.

You Will Get To:

• Partner with cross-functional teams across Zillow group to shape strategy, pilots and programs, Premier Agent partner engagement, market and partner success, and product.
• Lead a team of program and project managers providing oversight across all of ZHLs cross-sell programs. Establish a comprehensive view of the cohesive customer/agent experience including all components, opportunities, and dependencies.
• Implement Zillow Group’s mortgage vision and strategy to grow Zillow’s purchase origination business. Design, optimize and drive programs for an integrated transaction that grows market share.
• Develop and implement rapid ‘test-and-learn’ pilots to test new strategies and tactics to quickly scale up winning models. Evaluate takeaways and customer/agent/operator struggles to create a strategic plan to optimize existing programs.
• Ensure data is used to create clarity, brought to life through visualization and is used to inform and drive mortgage decisions
• Use your in-depth knowledge of the customer/agent experience and ZHL business to evaluate program data and partner with primary stakeholders and executive leadership to influence strategic decisions on program performance and new initiatives.
• Aggregate and prioritize requests for ZHL action/impact review related to cross-sell.
• Evaluate market and partner performance to highlight which partners/markets are successfully adopting ZHL and where we have opportunities. Shape and execute development plans for partners and ZHL to address opportunities.
• Communicate team priorities, drive completion and provide updates on progress to multiple cross functional partners.
• Maintain up-to-date viewpoint and data on consumer needs and trends, industry and regulatory trends, and competitors and incorporate findings into program optimizations.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $181,000.00 - $289,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Expertise in Microsoft Office applications, particularly PowerPoint and Excel and/or Google G Suite
• Outstanding at collaborating, building positive relationships, and advancing business goals
• Results oriented leader with 7+ years of demonstrated ability in leading teams, program management, project management, strategy and execution
• Highly organized with a keen attention to detail
• Organized, independent and adaptable multi-tasker who is comfortable working in a fast-paced environment with contending projects and priorities
• Excellent at facilitating meetings and communicating complex findings and results to multiple stakeholders
• May require 25% - 30% travel annually
• Ability to plan and execute with and through people is critical to success
• Self-starter with exceptional critical thinking, analytical and communication skills who can lead and influence teams outside of their direct reporting chain.
• 5+ years of mortgage experience required
• Outstanding written and verbal communication skills with strong executive presence

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.