Operations Manager - Tampa

What To Expect
The Operations Manager is responsible for delivering an exceptional experience to our customers, developing team members, and managing day-to-day vehicle delivery operations. Our managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
The ideal candidate has the technical acumen to be able to communicate effectively with internal teams, excellent time management abilities and is passionate about leading change while inspiring teams. This role directly supports Tesla’s mission by ensuring an exceptional and memorable buying experience for our customers.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
What You’ll Do
Business Health

Lead delivery vehicle preparation team consisting of Vehicle Specialists and Documentation.

Actively set individual and team targets for Vehicle Assistants, Detailers, and Vehicle Coordinators and actively train, coach, and develop them.

Assist in the planning, implementation, and follow up of vehicle prep operational tasks and projects including, but not limited to vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support.

Help control expenses, including staffing, supplies, and services.

Work collaboratively with other departments, particularly Customer Experience Manager and Service Department to enhance customer experience.

Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company.

Monitor daily deliveries, create reporting metrics, and actively review information with your Manager.

Maintain constant focus on improving the Tesla delivery experience.

Demonstrate fluency in the local market’s DMV requirements and processes.

Perform additional responsibilities as assigned when business needs arise.

Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location

Proficient in Sales Operations; strong collaboration with store leadership ability to lead sales floor during Manager on Duty shifts.

Customer Experience

Responsible for ensuring all employees provide best in class experience in every interaction

Determine resources needed to ensure vehicle preparation for customer appointments are staffed appropriately.

Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality.

Manage escalations quickly and effectively

Empower and guide employees through challenging concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission

Employee Engagement

Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner

Support, implement and provide follow-up for all training

Continually evaluate the performance of each employee and provide constant feedback to drive results

Identify high potential talent and effectively succession plan for needs of the business

Ensure all employees adhere to Tesla policies and procedures

Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Brand Standards

Ensure facility maintenance and showroom presentation adhere to the brand standard

Control store expenses continually striving to reduce costs

Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines

What You’ll Bring

• Dedicated and ethical approach to Tesla standards
• 2+ years of applicable experience with proven track record of meeting or exceeding goals in a service-focused industry; automotive expertise is not required
• Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
• Ability to obtain appropriate state licensing, where applicable
• Excellent written and verbal communication skills
• Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
• Ability to work evening hours, weekends and holidays in a retail environment
• Bachelor’s degree or equivalent
• Strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilities
• Ability to problem solve, prioritize multiple projects and adhere to business-critical deadlines

Employee Benefits

Full benefits from day 1 for you and your eligible dependents

Aetna PPO and HSA plans (including infertility and transgender coverage)

2 medical plan choices with $0 paycheck contribution

Vision & dental plans (including orthodontic coverage)

Healthcare and Dependent Care Flexible Spending Accounts

Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA

Company paid Life, AD&D, short-term and long-term disability

401(k) match, Employee Stock Purchase Plans, and other financial benefits

Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays

Back-up childcare and employee discounts

Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance

Voluntary Identity Theft and Legal Services plans

Adoption and surrogacy benefits

Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

LGBTQ+ care concierge services

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program