Franchise Operations Manager - Tampa

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The UPS Store, Inc., a wholly owned subsidiary of UPS is the world's largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store has over 5,000 independently owned locations in the U.S. and Canada. If you're looking for an exciting and dynamic career opportunity, we want to hear from you!

The UPS Store (TUPSS) Operations Manager is responsible for achieving the region's goals and successful rollout of new initiatives or pilots. He/She is responsible for a team of Franchise Consultants (FC’s) that are the face of the organization to the franchisees. This position is responsible for center operations, marketing, technology, sales, training, and many other roles. The TUPSS Operations Manager must make sure the FC’s are capable of performing these functions and providing coaching and training to develop their people. The TUPSS Operations Manager conducts weekly conference calls to give Franchise Consultants (FC’s) direction and review results of goals and initiatives. He/She oversees the creation and implementation of Quarterly Network Meetings to educate and inform franchisees of new initiatives. This position organizes and conducts training for new FC’s to perform at the expected level of competency and to position for success. The TUPSS Operations Manager oversees weekly activity of FC’s to ensure implementation assignments are effective. He/She performs additional responsibilities (e.g., QPR Expense Reports, Career Development, etc.) to track results and effectiveness of FC’s.

Responsibilities And Duties

• Creates action plans for the FC’s to implement and motivate growth for the region
• Monitors low plan deficiency elements (e.g., same store sales growth, new store sales, compliance, etc.) to create a plan to increase future success
• Monitors center compliance and ensure the FC’s take proper steps to protect the brand and assure consistency throughout the network
• Observes franchisees, center employees and customers to provide learned practices for better business development needs
• Analyzes financial performance and determines deficiencies to coach and train FC’s to become knowledgeable to create plans and adjustments

Knowledge And Skills

• Project Management: Develops project management plans and leads the implementation for basic projects of short duration requiring limited coordination and resources; supports initiatives with well-defined project needs and cross-functional roles/responsibilities throughout the project life cycle; employs project management tools and technology (e.g., Microsoft Project, Program Management Group website, etc.)
• Work Methods, Processes, Flows Analysis: Describes the general impact of requirements, problems, or inefficiencies on other parts of the operation or processes; conducts basic analyses and identifies issues impacting the accuracy of data analysis
• Master’s Degree (or internationally comparable degree) - Preferred
• Solicits and Gathers Information: Uses in-depth techniques to uncover new information or details that are not readily available; selects techniques and strategies that are appropriate for the audience; chooses techniques that result in more accurate and thorough information; implements strategies that minimize biases and preconceived ideas
• Franchise Knowledge: Demonstrates a broad understanding of franchise/e agreements and policies; able to understand and use tools provided by corporate office; coaches and communicates with franchisees through training and support functions
• Solves Customer Problems: Identifies business areas and stakeholders impacted by customer issues; engages appropriate resources to resolve customer issues; identifies root causes to ensure problems do not recur; stays motivated despite difficult circumstances or setbacks
• Business, Financial, and Industry Knowledge: Considers industry and financial trends when making account decisions; understands critical aspects of business models and operating structures to provide input into decisions
• Technology Knowledge: Demonstrates a general understanding of technology used by the company; communicates basic technological concepts and terminology; applies standard technology in daily work
• Certified Franchise Executive (CFE) - Preferred

BASIC QUALIFICATIONS:

• Must have a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience
• Employer will not sponsor a visa for this or future positions
• Must be currently located in the same geographic location as the job or willing to relocate yourself
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will not sponsor visas for position. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.