Operations Manager Jobs

At Embrace Families we believe all kids deserve to grow up in safe, stable and loving homes. As a national leader in child welfare services, we begin by helping Central Florida families overcome the root causes of abuse and neglect through programs that offer case management and other prevention services that keep families together and build a stronger community. When a child can’t remain safely in their home, we partner with local agencies to support them through foster care, adoption, mentoring and beyond to ensure that children in bad situations move toward brighter futures.

Telecommuting/Remote work options available - Hybrid/Part-Time Remote

Starting salary: $62,000,00 - $66,893.20 (dependent on experience)

POSITION OBJECTIVE:

This position will be responsible for assisting operations staff under the County Executive Director with oversight of dependency cases by ensuring compliance with applicable federal, state & contractual requirements of subcontracted service providers. This position serves as the technical point of contact for the operations team within their county.

KEY FUNCTIONS:

• Facilitates or attends and actively participates in case staffings as requested. Ensures cases are staffed, reviewed, and reported timely.
• Assists operations staff with providing feedback & recommendations on dependency case progress to subcontracted case management providers.
• Provide coverage & training within their county for operations team essential functions.
• Participates in creation and annual reviews of Unit Policy and Procedure Manuals to ensure all policy and procedures reflect current state, federal and system of care requirements.
• Perform lead status in collaboration with the Executive Director including but not limited to serving as the point of contact/coverage during Director’s absence, attending management meetings as requested, as well as providing mentor and lead guidance to other operations team members under the direction of the Executive Director.
• Actively monitors all permanent guardianship cases and determines and communicates GAP eligibility up to the time of case closure.
• Mentors and coaches case management staff in the engagement of families, permanency, and family safety.

QUALIFICATIONS:

Required:

• Master’s Degree from an accredited college or university and 3 years experience in child welfare services

OR

• Extensive knowledge of foster care, adoptions, family permanency, and mental health services.
• Bachelor’s degree and 5 years experience in child welfare services.

Preferred:

• Experience in Data Analysis
• Dependency Case Management Supervision
• A clear understanding of the requirements of the Federal Adoption and Safe Families Act, and the Multi Ethnic Placement Act and Indian Child Welfare Act.
• Experience in implementing Quality Assurance and Improvement processes.

SKILLS:

• Ability to analyze, integrate and report data
• Ability to travel
• Excellent interpersonal and communication skills
• Demonstrate cultural and linguistic competence & sensitivity to population serve
• Effective leadership and planning skills
• Ability to define problems, collect data, establish facts and draw valid conclusions

SPECIAL CONDITIONS:

• On-call assignments- Yes
• Thorough Background Screening upon hire including FBI, FDLE, Local Law check, Employment Reference check, DMV check, Criminal Records check, Social Security Trace & Drug Screening. FDLE check will be run at least every 5 years.
• Travel- local: 25% per week, long-distance: 1% per month
• Attend at least 15 hours of in-service training annually

Embrace Families Values Strong Families and Strong Communities. We believe Every Child deserves a safe, stable, and loving home. We invite you to come on board and help us make that happen.

• Voted one of the Top Places to Work by Orlando Sentinel
• We are Innovative and have piloted programs not seen before in this industry – Ask us about our Keys to Independence Program and our work in Texas
• We are the lead child welfare agency in Central Florida covering the tri-county area of Orange, Osceola and Seminole counties
• A high % of Employee Engagement according to our yearly Gallup survey
• We partner with organizations throughout the tri-county area to address the specific needs of our children and families at their community level.
• We raise awareness with fun and inspiring events such as Dance, Dream, & Inspire, the MANicure Movement, and our Golf Tournament

Embrace Families Values Strong Employees. Our comprehensive pay and benefit package provides a foundation of health, wellness & development supports for you and your family.

• 100% Employer paid basic life, AD&D and disability benefits
• 10 paid holidays each year
• Market based pay scale and an emphasis on recognizing and rewarding staff
• 401(k) with Employer match up to 4% of eligible pay
• Your benefit eligibility starts on day 1
• Flexible hybrid work opportunities for most positions
• A broad EAP Program with access to thousands of trainings and lifestyle discounts ranging from professional and personal which cover, mental, physical, and financial well-being
• A high % of Employee Engagement according to our yearly Gallup survey
• Opportunities for learning, growth, and development
• Paid Time Off accrues starting on day 1 with 27 days (216 hours) per hire year!

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