Quality Assurance Operations Manager-Senior (Government)

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Intelligence Community. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for a Quality Assurance Operations Manager to support the Program Management Team in providing quality assurance reporting.

Description of Job Duties/Responsibilities:

• Lead all activities involving quality assurance and compliance with applicable contract requirements, conducting audits and reviewing/analyzing data, deliverables, and documentation.
• Lead the development and implementation of procedures and plans (e.g. QA Plan, corrective action plans) for assuring quality products and services in an agile environment
• Work to ensure all performance standards, measures, and contract deliverables are in conformance with the contract, e.g., quality control plan, Program Management Plan, the quality assurance surveillance plan, and contract deliverables.
• Develop systems testing procedures and conducts tests.
• Review and evaluate network performance and operations to ensure adherence to company and customer quality standards.
• Deliver quality services on the program.
• Support all functional areas of the program contract.
• Lead all activities involving quality assurance, compliance, audits, deliverables, and process improvement.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications: Candidate must have a total of 10 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 10 years of work history OR an Associate’s and 8 years, a Bachelors’ and 6 years, a Masters and 4 years or a PhD and 0 years of work history.

• Experience in reviewing and, if needed, correcting the functionality and effectiveness of essential tools.
• Experience in resolving project or programs problems and take corrective action, escalating as needed, to resolve and achieve results.
• Experience in creating and implementing a detailed plan to ensure overall quality of IT products, services and systems.

Desired Qualifications:

• Knowledge of basic WAN and LAN network architectures.
• ServiceNow reporting experience in addition to Splunk, Tableau, Power Bi and other data visualization tools.

Ready to join our team? Apply Today!

Our Quality Assurance Operations Manager-Senior earns $89,200-161,678 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• 401(k) plan
• Disability Benefits (short term and long term)
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
• Employee Assistance Programs (EAP)
• Paid Caregiver Leave
• Life and Accidental Death Insurance
• Medical/Dental/Vision coverage
• Paid Parental Leave
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
• Extensive employee wellness programs
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal