Human Resources Training Coordinator

GENERAL SUMMARY

The Human Resources Training Coordinator (“HRTC”) is responsible for the coordination and administration of the Houston Housing Authority (“HHA”) Training Center program.This will include maintaining and improving the HHA Training Center system, coordinating with HHA’s training platform provider, scheduling internal and external training participants, maintaining training participant invoicing system, providing HHA Training Center data reporting, conducting HHA Training Center marketing, maintaining the HHA

MINIMUM QUALIFICATIONS

•A Bachelor’s degree is highly desired.A combination of education and experience will be considered.

•Must have a minimum of two years’ experience directly supporting a training program in a corporate setting.

•Must have excellent listening and communication skills (written and verbal) and have a positive attitude.

•Must be customer service centric and have a demonstrated desire for the user experience.

•Must be detail oriented.

•Experience in automation, operational excellence, or continuous improvement techniques.

•Must be a self-starter with the ability to work with little supervision and on multiple initiatives in a fast-paced, constantly changing environment.

•Process driven, with the ability to recommend and implement changes for process improvement.

•Technical background is a plus

•Previous direct working experience marketing a training program is highly desired.

•Excellent interpersonal skills with the ability to manage sensitive and confidential information or situations, with tact, professionalism, and diplomacy.

•Proficiency with a human resource information system (HRIS), and similar computer applications, is considered a plus.

•Proven organizational/time management skills and multi-tasking abilities to ensure that deadlines are met.

•Proficient in using Microsoft software products such as SharePoint, PowerPoint, Publisher, Word, Excel, Outlook, Visio, etc.

•Must have experience working in a highly confidential environment and understand the expectation for maintaining confidentiality.

•Must be able to reliably commute (77057) or planning to relocate before starting work (required).

PRINCIPAL DUTIES AND RESPONSIBILITIES

•Maintains and improves HHA’s current HHA Training Center program.

•Serves as the primary point-of-contact with HHA’s training platform provider.

•Schedules internal and external training participants.

•Administers the Training Center email account and provides responses to all inquiries within 24-48 hours.

•Ensures that all internal HHA staff training requests are approved prior to scheduling any training.

•Monitors total Training Center budget approved by the Board of Commissioners, and provides a bi-weekly or monthly reporting of spend-to-date in order to re-submit an increase request to the Board of Commissioners.Routinely reconciles Training Center payment activity conferring with the finance team as applicable.

•Ensures that all training classes agreed upon are accurately and timely uploaded by HHA’s training platform vendor.

•Administers the HHA Training Center program invoicing and payment system and works with the HHA Finance staff if any issues arise.

•Works directly with HHA stakeholders and based on HHA departmental training needs, works with HHA’s training platform vendor to plan future training.

•Writes and/or updates HHA Training Center procedures, including workflows.

•Monitors training timelines and administers multi-session training programs.

•Markets available training to employees and provide necessary information related to the HHA Training Center, or other, training sessions offered by HHA.

•Serves as the Human Resources training program support specialist and answers as needed.

•Ensures that staff training records are appropriately updated and stored in a timely manner.

•Oversees in-house training facilities and equipment.

•Works with all appropriate parties in scheduling employee assessments, logging the results and setting up re-tests when needed.

•Proctors in-person assessments, as needed.

•Uploads, administers and organizes training content across training platforms utilized by HHA.

•Facilitates delivery of training by reserving and setting up needed audiovisual equipment and training rooms, scheduling training times with attendees, preparing and distributing training material such as handouts and performing other training-related tasks, and ensuring that all required training resources are available as needed.

•Provides Human Resources/training special project support, as needed.

•If needed, provides end-users with training on using the training system(s).

•Provides HHA Training Center data reporting on a recurring basis, and as requested.

•Administers the HHA Training Center payment center platform.

•Maintains the integrity and confidentiality of human resources information.

•Composes letters, memorandums, or other correspondence as required.

•May provide administrative support to the HR department, as needed.

•Perform other duties as assigned relative to the functions specified in this job description or related to the Human Resources department.