Healthcare Billing Customer Service Supervisor - Remote

Advantages Of Working For Employer

• Regular schedule with no weekend or evening hours required
• Opportunity to lead and manage a team of Customer Service Specialists
• Full-time position with competitive compensation and benefits package
• Chance to make a difference in the lives of patients and their families through effective communication and problem-solving
• Join a dynamic team of professionals dedicated to providing excellent customer service in the medical industry

Job Responsibilities

• Assist clinics, insurance companies, and patients with general questions, researching EOBs and denials as necessary
• Handle escalated calls from patients and insurance providers, ensuring all business office voice mail and email is responded to in a timely manner
• Monitor and track department phone statistics and quality customer service, ensuring all calls are answered timely
• Manage Customer Service Department, including hiring and training new staff, setting job responsibilities and priorities, and completing staff performance evaluations
• Perform other duties as assigned
• Conduct weekly quality assurance audits and provide feedback, coaching, and training to Customer Service Specialists
• Research missed discounts, duplicate charges, and insurance denials, and communicate solutions to the Director, Revenue Cycle Operations

Requirements

• Knowledge of various payors and understanding of contractual discounts
• High school diploma or equivalent required, with 3-5 years of medical business office experience
• Ability to speak Spanish or bilingual preferred
• Proficient in Microsoft Office Suite and using computer systems, with excellent typing skills
• Associate's or Bachelor's degree preferred, with previous NextGen/Cerner experience and supervisory experience a plus

Additional Information

• This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned to meet the ongoing needs of the organization.
• Employer is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

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