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Customer Service Supervisor (Remote)
Company | Acentra Health |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Health and Human Services |
Expires | 2023-09-07 |
Posted at | 8 months ago |
Description
- Are you looking to join a team that ensures a collaborative and inviting culture where everyone can thrive?
- Are you an experienced Customer Service Supervisor looking for a new challenge?
- Answers questions and recommends corrective action to address customer complaints within contract guidelines and Kepro policy.
- Ensures customer service-related deliverables of all assigned contracts are met.
- Consults with management staff on complicated or complex unresolved issues or precedent setting decisions.
- Assists in determining work procedures, work schedules, and expedites workflows.
- Communicates and follows up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or actions.
- Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company/contract policies. Conducts internal quality monitoring activities.
- Associate degree preferred or equivalent experience.
- Contributes to building a positive team spirit.
- Adept at dealing with contract and provider relationships.
- Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification.
- Customer service focused: Able to respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; and meet commitments.
- Ability to identify and resolves problems in a timely manner, gather and analyze information skillfully; work well in group problem solving situations and maintain a calm demeanor in difficult situations.
- Knowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook).
- Proficient in call center technologies/customer service management systems.
- One+ years experience in a supervisory role preferred.
- Experience in a healthcare or insurance environment strongly preferred.
- Four+ years of experience in a call center environment.
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