Head Of Fleet Operations (Rv Rental Operations)

* This is a hybrid/remote position based out of Colorado, with field support in Colorado, Arizona, and Southern California as needed.

About Us

goHomePort was launched in 2020 by a highly seasoned team of investors and operators with a mission to make RV ownership easy. goHomePort is the parent company for three synergistic businesses that serve its core mission: 1) goHomePort Storage (focused on acquiring, upgrading and optimizing RV and boat storage properties throughout the United States), 2) goHomePort Rentals (an innovative RV rental management business built around goHomePort’s network of storage properties and additional markets); and, 3) goHomePort Service & Repair (RV repair business designed to meet the need for quality RV repair outside of the dealer channel). We are rapidly expanding our portfolio across the country and innovating new ways for goHomePort to deliver a best-in-class experience for our customers.

Job Opportunity

goHomePort is a collection of businesses all designed to simplify the RV ownership experience. goHomePort owns and operates storage facilities, runs repairs and maintenance centers, and also operates a rentals business designed to provide income to RV owners or investors looking to monetize their RV assets. For most owners, RV’s sit idle most of the time while still carrying the costs of insurance, storage, and maintenance. The goHomePort Rentals team takes over the management of those RV’s and rents them to people looking to explore the country.

Fueled by the growth of both sides of our marketplace, we’re looking for an experienced Operations and Fleet Leader to oversee all aspects of Rental Operations in Colorado, Arizona, and Southern California. Based in Colorado (our largest market with 5 locations), you will be a player coach, leading a team of 3, who work within local and remote markets.

Responsibilities

You will work with an eco-system of partners to support new RV onboarding, storage, and service and repairs to ensure the fleet is ready to be rented at all times. You will also provide a world-class rental experience for renters looking to take an adventure in one of your RV’s. You will partner with the Rentals Sales and Marketing teams as they identify end enroll new RVs to our service, and together you will build and maintain a high quality and diverse portfolio of RVs. We are a true scrappy startup. We work hard, and we play hard. While we have various backgrounds and passions outside of work, we are unified in our commitment to being the leader in P2P RV Rentals and providing a premium best in class RV Ownership & Rental experience. This is an incredible opportunity for a seasoned Rentals operator, or Fleet Director, to come in early and build the processes, tools, policies, and team to deliver against that mission. While this is not an exhaustive list, here are some of the job duties:

Fleet Operations

• Build processes, systems, and tools that support fleet growth, fleet reliability, improve margins, and enable national scale
• Coordinate onboarding of new RVs to the program, including key handoff and physical inspection
• Partner with storage, repairs, and cleaning companies to ensure goHomePort fleet gets preferred scheduling and pricing
• Own the P&L for rental operations
• Ensure your fleet of RV’s is properly maintained, serviced, and ready for rental with minimal fleet down time
• Lead the process of evaluating and standing up new markets as we grow across the country
• Meet and exceed core KPI’s for onboarding, fleet uptime, turnover speed, fleet safety, and customer experience

Rental Operations

• Co-own with customer success key metrics for renter satisfaction, trip unit economics, utilization, and RV owner retention
• Partner with goHomePort Customer Success Team to coordinate all aspects of future rental bookings including pick up, check out, and delivery
• Manage any renter caused damages through claims resolution
• Deliver new renter orientation and key handoff
• Have a flexible schedule to meet renters when their schedule permits (which likely includes occasional evenings and weekends)
• Ensure all RVs are in premium condition to minimize potential in trip rental issues

Required Qualifications

• Some analytics chops, able to look at trends in the data that may help inform how we approach customer support
• Bachelor's degree in Operations or Business Administration, or similar discipline
• Strong computer and tech skills with experience navigating CRM systems, Google, or Microsoft
• Be a thought leader and stickler for scalable and repeatable process
• History of exceeding key operations metrics
• At least 5-10 years in a rentals or fleet operations field
• Great attitude, competent collaborator, and someone willing to work hard during our busy season
• Experience building, leading, and growing a high performing team

Preferred Qualifications

• Sense of adventure, and can you see yourself owning an RV or renting one

What we offer

• The estimated starting salary for this role is $115,000 - $125,000 based on relevant experience
• Autonomy to own the market and make decisions
• Career growth with increased scope of responsibility or geographic coverage
• This position is eligible for an annual discretionary bonus
• Unlimited PTO
• Discounts on RV rentals