Operations Coordinator

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on September 1, 2023

Website: www.masshousing.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing’s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• A 35-hour work week and a hybrid work schedule
• Tuition reimbursement up to $10,000 per calendar year
• Back up Child/Elder Care
• Central Boston office location, convenient to public transportation and amenities on site
• Comprehensive health, dental and vision plans
• Retirement Savings including a pension and a deferred compensation plan (with a match)

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you!

Position Summary

The Operations Coordinator role in the Rental Systems and Technology department at MassHousing is a high visibility, high impact role with broad scope across the multi-family business line. Assignments will involve Business Development, Underwriting, Management, Housing Stability, and Legal needs. A high capacity for attaining new business knowledge and understanding complex business problems is critical to success in this role. The role requires direct interaction with senior and executive level staff and may frequently be required to handle sensitive information confidentially including budget, expense, and staffing information. The role has other administrative responsibilities including planning and scheduling meetings on behalf of the multi-family leadership team. The role will also prepare and distribute special executive staff and board reports and presentations. Project management assistance is also key to the role. The role will assist in the organization and execution of many high-profile projects and will be called upon to help teams meet and exceed their goals and objectives on time. The role will also assist with the creation and maintenance of project backlogs and collaborate with managers and department staff to set priorities across the multi-family business line.

This position is an excellent platform for a highly organized and creative individual to develop and refine their business acumen while building a strong professional network with leaders in the affordable housing multi-family lending business and contributing to the social impact of that work. The best candidate, in addition to being qualified, is ambitious, articulate, charismatic, creative, and most of all curious about the operations of MassHousing’s multi-family business. A proven ability at problem-solving and critical thought is essential.

Specific Duties and Responsibilities

• Perform other related duties as assigned
• Event and meeting planning, scheduling, and attendance management
• Project management assistance including task creation, assignment, follow-up on expected deliverables, and monitoring of deadlines
• Executive meeting scheduling, travel arrangements, expense reports, and other administrative support
• Hosting large remote meetings via Zoom, Teams, etc.
• Handling sensitive and confidential staffing information
• Preparing agendas, circulating meeting materials, and coordinating necessary follow-ups
• Creating and coordinating high impact reports and PowerPoint presentations
• Learn the business of affordable housing multi-family lending to enhance contribution to assignments

Knowledge, Skills and Abilities Required

• Ability to create high-quality reports and presentations using Microsoft Office tools
• Facility with technology and collaborating in a remote environment
• Intermediate Microsoft excel skills including pivot tables and some complex formulas
• Critical thinking and problem solving
• Excellent interpersonal skills and outgoing personality
• Excellent written and verbal communication

Minimum Education and Training

• Familiarity with affordable housing, mortgage lending, and/or real estate a plus
• Bachelor's degree in business or other field combined with relevant work experience in a business setting
• At least 3 years of relevant experience in executive administration and/or project support

Salary Range: $59,336 - $74,170

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

MassHousing is an Equal Opportunity Employer