Operations Coordinator Jobs

As a project management extraordinaire, the Operations Coordinator helps support the entire team, leading work efficiently through the system on time, on budget, with an inspired team and delighted Clients. You oversee getting projects set up for success and working through all touch points in the workflow journey; ensuring the right team members are engaged at the right intersections along the way.

The Operations Coordinator partners with Account Leadership and owns creating and managing timelines, scheduling and managing all necessary team meetings and project intersections through a lens of strategic trafficking, driving actionable next steps, managing data entry in our project management platform.

This role is responsible for organizing and leading internal meetings like internal team status meetings and standups, working with Account Leadership to run client status meetings, and owns tracking tools like hot lists, client-facing timelines and billing trackers. Staying organized, being detail oriented, and driving action with clear next steps are all essential skills for this role.

The Operations Coordinator will work directly with and across all functions of our team (including managing external resources like proofing and freelance) and reports to the Client Operations Director, who will help provide guidance at the beginning of projects and input along the way.

DESIRED SKILLS

• Eager to learn and offers to assist wherever help is needed
• Clear and concise communicator who drives action
• Excellent verbal communication and problem-solving skills
• Flexible, agile, and able to ebb and flow to the work
• Very detail-oriented, accountable and self-starter
• 2-3 years experience (agency/comparable work experience desired)
• Master of cross-functional team communication with strong interpersonal skills to foster optimal relationships
• Associate/Bachelor’s degree (desired but not required)
• Forward-thinking, able to consider and plan steps ahead in the process
• Comfortable in a fast-paced environment

ABOUT SHOPTOLOGY

Shoptology began in 2013 with the vision that retail (and retail marketing) was fundamentally changing. Our goal: build a new kind of company for where shopping is headed.

Some of the world’s largest consumer brands and retailers quickly took note of our perspective for how to win in the new marketplace. We helped pioneer disruptive ideas at retail, from test concepts to large scale rollouts impacting millions of shoppers.

We’ve built strong capabilities, specifically geared to retail innovation, in disciplines such as insights, strategy, business analysis, customer experience design, prototyping and testing.

Most importantly, through our collaboration, we’ve been a retail innovation kickstarter that’s helped our clients build their capabilities, too. Because we want to transform retail: for shoppers, for our clients, and the industry as a whole.

Shoptology is part of the employee-owned Project Worldwide. The network has 14 entities around the world including George P. Johnson, Partners + Napier, JUXT Interactive, G7 Entertainment Marketing, The Spinifex Group, Motive Group, Inc., ARGONAUT, and Raumtechnik.