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Head Of Enterprise Deal Operations
Company | Atlassian |
Address | Austin, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-14 |
Posted at | 9 months ago |
Working at Atlassian
- Develop a repeatable playbook to support the sales of Atlassian products to our largest and most complex (and demanding customers).
- Work with business stakeholders and Sales leadership to understand business objectives, needs and priorities, and ensure your operating model is aligned to these goals.
- Guide and support the formation of a new team and practices for managing the pre-work required to support our Global Accounts sales team, including install-base, contracts and transactional research.
- Collaborate closely with our reporting and analytics team to define operational metrics and dashboards to monitor and manage the health and performance of your team.
- We are reorganizing and redefining the way we support our Enterprise customers, and you will be responsible for leading the design of standards and practices for this new team - this includes desk top procedures, SLAs, operational health metrics, stakeholder engagement models and more.
- Work with Finance, Legal and Sales leadership to define, refine and improve collaboration practices and policies that improve commercial outcomes for Atlassian.
- Drive a continuous improvement culture in your team by Identifying, documenting and championing optimization projects to our technology and process teams.
- Establish new processes for deal reviews, including deal structure and profitability assessments.
- Support the growth and development of a global team of deal operations analysts.
- Collaborate with our Operations and Technology teams to identify process and system optimization and automation opportunities that streamline and improve the quality and efficacy of your team.
- Collaborate with our Knowledge Management and Enablement teams to document and build robust documentation and training content to accelerate ramp times and support continuous learning
- Establish governance practices to monitor and manage the flow of deals through your team - no deal stalls out on your watch!
- Expertise in quote-to-cash, contract management and finance systems and processes.
- Exceptional diplomacy and negotiation skills to drive senior stakeholders to agreement on deal terms and structure. These skills will extend to our partners and customers as well.
- You understand the tools, techniques and processes required to use data to drive decision making and guide seller experiences in meaningful ways.
- You have the leadership skills to build and motivate a team of veteran deal operations analysts.
- You have a knack for problem solving, embrace complexity, perservere through adversity and see every obstacle as a new opportunity to grow.
- You are a reporting and analytics guru, and understand when and how to use data to communicate, guide and influence.
- Experience managing high-value ($1Mil+), high complexity deals supported by a high-touch enterprise sales process.
- Experience selling through direct and indirect (reseller, VAR, SP, GSI, distributor, etc.) models.
- Minimum 5 years of experience in a people manager role where you coached, mentored and developed your team members in engaging and thoughtful ways.
- Excellent business acumen, with an educational background in finance or business a big plus.
- Applicants must have 10+ years of experience in senior or leadership positions within a Deal Desk or equivalent role. Ideal candidates should have prior experience in selling on-premise software, services products and SaaS offerings within a high-growth technology company.
- You have an extreme sense of ownership and accountability for your work and your team. We have ambitious plans and need you to execute relentlessly.
- You have the skills, attitude and experience to build and sustain trusting relationships with your cross-functional business partners in sales, finance, legal and product teams. `
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