Head Of Business Operations

About Spot

At Spot, we know that just about everyone thinks insurance has never been cool or exciting. It's boring, complicated, and something we all hope we never use. That’s why we’re turning the insurance industry on its head by building the first lifestyle brand in the insurance world, encouraging our customers to live life to the fullest knowing we've got their back.

Spot is the first insurance company that helps its customers have fun while living their best lives, whether learning how to ski, riding a local mountain bike trail, or training to summit Everest. We cover people’s medical bills when shit hits the fan.

We were founded by avid skiers, cyclists, and outdoor enthusiasts, so we understand the risks that come with the territory. When bad things happen, dealing with insurance can make it worse. We believe our community deserves something better.

With over a million customers and growing, we have no intention of slowing down.

Our Team

We believe in the importance of culture and community and that teams thrive when working in alignment.

Key Attributes

• Problem solving
• Visionary
• Results driven
• Curious
• Data obsessed
• Strong analytical and problem-solving skills
• Collaborative

Key Functional Competencies

• Adaptability
• Strong leadership and influence skills
• Talent development

Why This Role Is Important to Us

This position is responsible for fully supporting the CRO/COO in planning, directing, and overseeing operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organizations. This role is pivotal in directly influencing the leadership team of Spot and employees at large. Additionally, this role is responsible for building the DNA for critical operational systems, foundational shared services and culture that supports delivering repeatable and reliable outcomes. He/she/they will also push the organization to balance effectiveness and efficiency to optimize velocity across the organization and drive Spot forward with Strategic Planning across all levels of the organization.

Responsibilities:

• Plan and facilitate leadership meetings (weekly, quarterly offsites)
• Work closely with CRO/COO to lead and execute strategic initiatives
• Project manage critical initiatives and serve as the primary point of contact to drive cross-functional and organizational alignment
• Drive innovative process improvements through identifying gaps or opportunities, designing proposed changes, and developing processes to drive business efficiencies
• Collaborate across teams to communicate strategic plans with internal stakeholders and adjust priorities according to feedback and company objectives
• Define, implement and review policies and guidelines for the company for optimization, looking for continuous improvement while balancing right-sized processes
• Develop & refine Spot’s Operating System, the key tools, framework and processes across the business; including the establishment of key shared services that reduce touchpoints and friction
• Support the CRO/COO in defining annual and quarterly business goals across the company
• Develop and monitor key success metrics and operational processes to mature the state of the business
• Ensure that initiatives remain aligned to the set priorities and OKRs

Who You Are

• You are intellectually agile; a strategic thinker who can think deeply and quantitatively to solve problems
• Solving for rapid growth inspires you
• Frameworks excite you, creating structure is your jam
• Helping teams navigate business needs and prioritization is your happy place
• Motivating and leading teams gets you out of bed in the morning
• Collaboration is core to who you are
• You enjoy breaking apart situations and finding ways to create order
• Holding people and teams accountable is important to you
• You say it like it is
• Jumping in to help on special projects and collaborating across teams is something you enjoy, variety keeps you on your toes
• You understand the importance of metrics and helping teams understand why they are important
• Understanding the 50,000 ft view and what’s happening on the ground is your jam
• Building the DNA of a company energizes you daily

A Typical Day Looks Like

• Meeting with stakeholders to align on OKRs, identifying gaps and highlighting risks to CRO/COO
• Analyzing metrics and data on the health of the organization to make recommendations on efficiency gains
• Problem solving whatever is on fire that day
• Identifying roadblocks with internal teams and resolving as needed
• Mentoring someone in the company who may need a little nudge
• Meeting with multiple teams to understand requirements and helping document and communicate them across the organization
• Defining / implementing a new process and/or tool for collaboration/efficiency
• Identifying when, where and how to escalate issues to SLT
• Checking in with team leads to ensure they have what they need and obstacles are moved

Things You Might Brag About

• You can take a lot of inputs and synthesize quickly, easily into clear outputs
• You’re unflappable, cool as a cucumber….pressure is your jam
• You’re just as productive working from home as you are in an office
• You understand big ideas and small facts and how they marry together
• Defining meaningful change in an archaic industry lights your fire
• You love mentoring your team and ensuring they have the right tools and autonomy to be successful
• You’re a strategic thinker and know when to dive in deep and when to fly high
• You take initiative, anticipate needs and problems

Like we’ve said before, we believe our community deserves something better! Our view of diversity goes beyond visible differences and includes unique backgrounds, ideas, experiences and perspectives. We are so proud to be an equal opportunity employer, and in no way will we discriminate in our hiring process based on a person's race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age, disability, genetic information or any other legally protected characteristics. We believe strongly that education comes in many forms and in most cases do not require a formal degree for employment at Spot. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We care deeply about our Spot people who are dedicated to revolutionizing the distribution of insurance, the industry and the world! That’s why we are dedicated to providing benefits with you, your family, and your life in mind. We offer a various array of benefits including a relaxed PTO policy, medical, dental and vision insurance, 401k, paid holidays, bereavement, and parental leave. All Spot employees receive equipment for their remote setup, and a Spot Injury plan in case shit does hit the fan!