Assistant Director Of Operations

Position Summary: The Assistant Director of Revenue Cycle Management at is

responsible for ongoing analysis and review of all aspects of DME and Pharmacy

Revenue Cycle, including Coding, Billing, Payments, Collections, Denials, and Credit

Balance Resolution. Working under the guidance and support of our management

leadership team, the Asst. Director will oversee various responsibilities within the

revenue cycle management.

Essential Functions:

Regularly monitor and manage key performance indicators related to revenue

cycle, such as A/R aging, Denials, Short Pays, and Appeals on a weekly basis.

Lead and coordinate analytic activities, including analyses and report

creation.

Take timely action based on data, ensuring accuracy and communication

about ongoing performance.

Collaborate proactively with other stakeholders and cross-functional teams on

various initiatives.

Assist group leadership in coordinating activities and performance across

collections and denial teams, ensuring standardization, best practices, and

optimal performance measures.

Ensure maximum cash collections by diligently and promptly monitoring all

open accounts receivable balances.

Develop and maintain comprehensive documentation to meet internal RCM

KPIs.

Manage the overall roadmap, planning, and execution of the strategy to

deploy A/R, revenue, collections, and access solutions.

Other Responsibilities:

Provide regular written communication to payors, team members, and

management on the status of assignments, as required.

Perform other related duties as assigned.

Minimum Requirements:

Bachelor's degree.

Advanced knowledge of at least one practice management system and/or

billing system.

5+ years of provider revenue cycle experience, with a focus on A/R

management, denials management, and process improvement.

Experience in revenue cycle management service center is ideal.

Possess leadership, management, teaching, coaching, and mentoring skills,

with a high regard for people and process.

Strong experience in using Microsoft Word and Excel.

Expected Competencies:

Strong customer relations and problem-solving abilities.

Excellent phone skills.

Effective interpersonal and teamwork skills.

Ability to multi-task efficiently.

Proficient in verbal, phone, and electronic communication.

Quick learner, able to adapt to the organization's systems and software