Director Of Restaurant Training

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

The Director of In Restaurant Training will be responsible for developing the strategic vision and deployment of relevant, role-based content and training across company-owned and franchised restaurants. This role plays a crucial part in maintaining the high standards of guest experience, operational excellence, and team member performance that Wingstop is known for.

WHAT YOU’LL DO

In this role, you will:

• Work collaboratively and cross-functionally with US and International Operations and HR to develop relevant, engaging content for above-restaurant leadership and team members
• Lead the creation of content to support International Brand Partners; leverage best practices across US and International
• Collaborate with restaurant leaders and brand partners to address performance gaps and provide tailored training solutions.
• Ensure alignment of training programs with Wingstop's brand values, service standards, and operational procedures.
• Lead the Training and Support teams which train new Brand Partners (classroom and restaurant based) and New Restaurant Opening support teams
• Lead the creation of role-based, blended learning solutions for company-owned and franchised restaurants. Content to include eLearning, video, job aids, micro learning, manuals, and all in restaurant training. Lead the strategy to build restaurant talent to the next level
• Forms strong working relationships within team and brand partner community.
• Evaluate and track effectiveness of training offerings, through time to competency, retention, and restaurant performance.
• Other duties as assigned
• Supports the leadership team with strategic training initiatives and special projects on as needed basis.
• Identify performance and skills gaps and put a plan in place to address gaps.
• Deploy Management Curriculum program for company-owned and franchised locations; support company strategic initiatives and roll-outs through training development and implementation
• Foster a culture of continuous learning, problem solving, professional development, and team member engagement within the training team.
• Provide excellent customer service to regional field staff, brand partners and team members and training team.
• Collaborate with subject matter experts to create engaging and effective training materials, resources, and modules.
• Leads weekly meetings with direct reports and shares information as needed to ensure clear communication and efficient performance.
• Leads guides and motivates team members to exceed customer expectations and provide excellent service.
• Design comprehensive training programs for all restaurant roles, including front-of-house, back-of-house, and managerial positions.
• Craft career pathing plans for each level of restaurant team members
• Introduce innovative training methods and technologies to enhance the efficiency and effectiveness of training programs.
• Stay updated with industry trends, best practices, and technological advancements in training and development.

WHO YOU ARE

HUMBLE: You believe there is always opportunity to further your personal and professional growth. You possess 10 + years’ experience with training / operations / learning and development as well as the ability to lead a team (3-5 years’ experience preferred) You have excellent communication skills and a strong analytics and strategic background.

HUNGRY: You have strong leadership skills and are Self starter who works independently and is highly self-motivated; goal oriented. You excel in a fast-paced, energetic, innovative and flexible environment.

SMART: You possess the ability to lead strategic vision of LMS Experience optimizing an LMS to drive adoption and usage rate. Experience with multiple LMS systems preferred, As well as the ability to deploy role-based, blended learning solutions (eLearning – Articulate experience preferred, video) Experience with establishing and maintaining training centers.

SERVICE-MINDED: You have a genuine desire to serve the customer as well as ability to facilitate strategic workshops or lead training session.

ENTREPRENEURIAL: Ability to lead cross-functional teams and direct reports – focus on career development for team members. Franchising experience: multi-unit quick service/fast casual restaurant, retail experience preferred; minimum 5 years’ experience in restaurant and or hospitality industry.

AUTHENTIC: Desire to Influence and empower at all levels of the organization that drives results and create a culture consistent with the Wingstop Way.

FUN: Ability to form strong working relationships with Wingstop team members, supplier partners and the brand partner community.

A DAY IN THE LIFE

So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this:

• Frequent use of a computer and other technology essential to the successful completion of your everyday responsibilities, often in a seated position.
• Frequent use of mental energy while gathering, documenting, analyzing, and communicating information with cross-functional colleagues and extended Wingstop team.
• Routine need to shift priorities among simultaneous projects, while upholding quality and sense of urgency.

BENEFITS

FLAVOR PERKS:

• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Health savings or flexible spending account options
• Comprehensive medical, dental, and vision benefits
• Education Assistance
• Basic life and AD&D insurance provided
• Competitive bonus structure for eligible roles
• Wellness reimbursement program
• Paid maternity and paternity leave
• Pet insurance
• Team member stock purchase plan

FUN IS THE BEST FLAVOR:

• Work from home Fridays
• Onsite game room and patio
• Discounted onsite car detailing
• Discount on Wingstop gift cards
• Discounted onsite dry cleaning
• Lunch provided every Tuesday and Thursday in office
• Discounts at Under Armour, FitBit, NFL, and NHL

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.