Director Of Training Design

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew makes it happen, our Culture makes it unique and the Community makes it all worthwhile.

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top ten restaurant companies in the United States.

Your Role at Raising Cane’s:

The Director of Training Design is responsible for strategic oversight and management of a team of instructional designers and content managers working to create and update training programs and support materials. This is a leadership role within the training department, supporting our restaurants for all training curriculum needs, documentation of company initiatives and compliance training.

Your Impact and Responsibilities:

• Seeks out and implements new methods and resources for best-in-class training design and curriculum development
• Develops and manages printing delivery strategies and print vendor relationships
• Maps training materials and program curricula to Raising Cane’s Learning Management System
• Leads and develops a team of highly effective and culturally aligned instructional designers and content developers
• Builds and maintains routine update processes for training programs and oversees execution of needed updates
• Collaborates cross-functionally with leaders from other departments to solve problems, identify subject matter experts and develop plans for design solutions
• Monitors quality and efficiency of all design work and deliverables
• Organizes all workflows for the team and oversees project timelines and completion

Requirements for Success:

• Bachelor’s degree in related field or equivalent experience
• Able to work effectively and efficiently both independently and collaboratively
• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
• Able to work out of our Plano, TX office with occasional travel
• Microsoft Proficient: Excel, PowerPoint, Outlook and Word
• 5+ years of leadership experience in QSR, retail or hospitality industry
• 3+ years of training program design and implementation experience in QSR, retail or hospitality industry operations
• Able to measure and evaluate program impact and results
• Self-driven, flexible, and highly energetic with strong written and verbal communication skills

Connect With Us!

Not ready to apply? Connect with us for general consideration.