Director Of Restaurant Operations

CLIENT SUMMARY

Texas ADubb, Inc, Enterprises doing business as Chick-fil-A Frisco Lake in Frisco, Texas, and Chick-fil-A Windsong Ranch in Prosper, Texas, is situated in one of the fastest growing areas of Texas. Owner Operator Aaron Williams has successfully grown his influence in the Chick-fil-A organization during his 13-year tenure and is slated for a third location in the near future. In the early stages of his career, Aaron embarked on a journey in investment banking. However, he soon discovered a profound pull to find a sense of purpose, redirecting his focus towards investing in the lives of others within the Chick-fil-A community. At his Chick-fil-A locations, a high-volume restaurant exists within a flourishing culture, as the entire team upholds a commitment to 5 Key Values of being a blessing to others, bringing their best, doing their part, embodying a willingness to change and adapt, and thereby creating a great work and guest environment. Their company mission statement is to glorify God by being a faithful steward of all entrusted to them and to positively impact everyone who comes into contact with the Chick-fil-A Texas ADubb, Inc. Enterprise. To put it simply, Aaron Williams would echo the words of founder Truett Cathy, "We are in the people business, we just happen to serve chicken." Join this thriving operator and team who are committed to serving with excellence in hospitality, restaurant operations, and caring for their North Texas community.

POSITION OBJECTIVE

Chick-fil-A Texas ADubb, Inc. Enterprise is currently in search of a Chief Operating Officer who will take charge of and provide strategic direction for the day-to-day operations and procedures. Being on the leadership team, the Chief Operating Officer will oversee the operations and work closely with the Owner/Operator and Leadership Team to grow the business between both locations. The primary focus of this role will be orchestrating systems, optimizing operations, and utilizing metrics to maximize opportunities and enhance the performance of a 26-million-dollar business. The role of Chief Operating Officer presents a unique and deliberate chance for professional development, aimed at fostering lasting success and continuous advancement within Chick-fil-A Texas ADubb, Inc. Enterprise long term.

POSITION KEY RESPONSIBILITIES

• Collaborate with senior leadership to align operational objectives with the company's strategic vision, ensuring seamless execution and achievement of organizational goals.
• Lead cross-functional teams to streamline operations, reduce inefficiencies, and enhance overall business performance.
• Ensure Chick-fil-A Frisco Lakes is stewarding all resources well and meeting and exceeding all Chick-fil-A standards
• Develop and execute comprehensive strategies to ensure systems and processes are established, monitored, and followed, driving operational efficiency and effectiveness.
• Manage daily operations and processes while holding the team accountable for operational excellence
• Identify challenges and proactively implement innovative solutions that result in measurable improvements, contributing to the company's growth and success.
• Establish, monitor, and evolve store goals with a focus on key metrics
• Utilize data-driven insights and metrics to identify trends, opportunities, and areas for optimization, and translate these findings into actionable strategies.
• Plan ahead to ensure the store runs smoothly during peak times by evaluating logistical needs
• Participate in both strategic and tactical decision making

SKILLS & EXPERIENCE NEEDED

• Demonstrated success in implementing processes that led to measurable enhancements in efficiency, productivity, or business outcomes.
• Strong understanding of key performance indicators (KPIs) and experience leveraging metrics to drive performance improvements.
• Exceptional problem-solving skills, with the ability to analyze complex situations, identify root causes, and develop effective solutions.
• 5+ years of leadership experience is required.
• Professionalism in interactions with both team members and guests.
• Proficiency in utilizing spreadsheet software (e.g., Microsoft Excel, Google Sheets) to analyze data, create reports, and inform decision-making.
• A results-oriented and performance-driven mindset, with a proven ability to meet or exceed targets.
• Possesses an entrepreneurial spirit and the ability to think like an owner.
• Bachelor's preferred.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and adapt to changing business priorities.
• Highly organized with strong multi-tasking skills, and a keen attention to detail.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate at all organizational levels.
• Dedicated, self-motivated, and resourceful problem solver.
• Possesses strong leadership skills, with the ability to manage and hold others accountable.