Customer Success Manager - Food & Beverage/Restaurants

**This would be a 3 Months contract role and would involve a lot of traveling**

Job Summary:

• Travel across the country to onboard restaurant merchants and implement strategic programs that enhance the experience merchants have throughout their life cycle on our platform, as well as the efficiency of their onboarding.
• You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
• You will report to the Senior Manager, Product Ops, within our Platform Operations organization.
• This position is partially remote, work from home and partially travel-based as you will be regularly traveling to merchant sites around the country.

Job Responsibilities:

• Create merchant training materials to encourage staff understanding and adoption
• Perform quality assurance testing to ensure full functionality of ordering site prior to launch
• Train merchant staff on effectively using the clients platform
• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants Implement programs across process, product, and people to move the numbers
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
• Be able to achieve immediate results and adapt in an evolving work environment
• Look for ways to improve and want to shape the direction of the company
• Be a product expert with a high level of proficiency in all associated integrations

Job Qualifications:

• Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes.
• Experience working successfully cross functionally with other departments
• Bachelor’s degree or equivalent work experience
• Excellent external and internal customer support skills
• Experience working successfully cross functionally with individual contributors
• 4-5 years of work experience in account management, systems implementation, customer support, or hospitality
• Able to complete tasks accurately, effectively and on time with superb attention to detail