Motorcycle Customer Support Expert

About Us

We are a San Francisco-based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped connect 22 million customers in 196 countries with qualified Experts who have answered more than 25 million questions.

General Summary:

As an independent contractor in this role, you will help JustAnswer strive to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems.

Customers come to JustAnswer to ask everyday questions or to help solve a problem they may be experiencing and are seeking guidance from an expert in that designated field. As an Expert, you will leverage your professional expertise as a Motorcycle Mechanic to answer customer questions via talk, chat, text, or video. Experts earn money when they answer questions in their field of expertise and as an independent contractor, they have the flexibility and freedom to set their own hours and work anytime, anywhere. Most Experts are actively employed, own their own business, or are recently retired and answer questions on the JustAnswer platform for extra income in their spare time.

Join the 12,000 plus experts who have answered over 25 million questions. It’s not every day in your life that you get to be a part of a simple yet powerful mission.

What you’ll do:

• Answer inbound customer questions via chat, text, or video within our JustAnswer platform
• Leverage your professional expertise to provide guidance to customers
• Set your own hours, choose how often to engage, and choose the questions you want to answer
• Utilize your outstanding customer service by showcasing your expertise in your designated field, fostering trust, and growing customer satisfaction
• Work part-time, from your home, or anywhere answering questions online

Here’s some questions you may see as a Motorcycle Mechanic Expert:

• I just warmed up my Can Am for the first time this winter and it heated up extremely high, why?
• I am buying a ‘98 Suzuki Intruder 800 that hasn't been ridden in over a year. What can I do to get it started just to make sure it runs?
• How do I check the clutch plates on a 2008 Ural?

What you’ll bring:

• High level of confidence, enthusiasm, and positive attitude
• Possess the ability to work independently
• Ability to communicate in a concise manner
• Possess a high degree of accuracy and attention to detail
• Specialized knowledge or training in your designated field, without the need for training from us
• Reliable internet connection
• Strong passion and desire to help and serve others
• Access to computer and/or smartphone
• Excellent verbal and written communication skills

Qualifications:

• Or 5 years of relevant experience without any certification
• ASE Mechanic Certificate as well as 2 years of employment repairing Motorcycles, Scooters and other relevant vehicles