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Customer Success Technician Jobs

Customer Success Jobs
By Obviously AI At San Francisco, CA, United States
You work collaboratively but autonomously: asking for what you need, but not expecting micromanagement
You are a clear and creative thinker with excellent written and verbal communication skills
You have the analytical skills to build a support strategy, leading customers to success
You're able to pick up new skills quickly, and adapt well to feedback on your work
Manage the customer lifecycle post-sales, ensuring that every client gets the most support they need to succeed, right away
Offer technical assistance to customers by explaining complex Machine Learning concepts in a simple manner
Customer Success Architect - East
By Wiz At United States
Strong organizational and time management skills
Leverage your Security and cloud technical expertise, problem-solving skills, and strong cross-functional relationships to provide a world-class experience
Hands-on knowledge and experience building, securing, or administering Cloud Workloads running in Amazon, Google, Microsoft, and/or Oracle Cloud
Cloud security expertise in the areas of CSPM, CWPP, CIEM, CNAPP, and/or Vulnerability Management
Educate and provide guidance to customers and evangelize the benefits of the product
Manage customer support requests and escalations and coordinate resolutions with engineering teams
Customer Success West Jobs
By Steady Technologies, Inc At United States
3+ years of customer success or other customer-facing experience in SAAS or Property Management industry
Experience working with cross-functional teams
Experience in insurance and financial services a plus
Experience delivering consistent outcomes for stakeholders
Canva and Animaker experience a plus
Experience working with different CRMs.
Customer Success Jobs
By REDX At Orem, UT, United States
WHAT DOES IT TAKE TO BE A CUSTOMER SUPPORT - TRIAL ACCOUNT MANAGER?
WHAT IS REDX ALL ABOUT?
A DAY IN THE LIFE OF A CLIENT SUPPORT - IMPLEMENTATION SPECIALIST
WHAT WILL I LEARN ON THIS JOB?
WHAT WILL MY WORK SCHEDULE BE LIKE?
READY TO JOIN OUR CUSTOMER SERVICE TEAM?
Customer Success (Us) Jobs
By Scilife At United States
· Collaborate with the rest of the Customer Success Team in building our Knowledge Base.
· 2+ years of experience in Customer Success, preferably in a SaaS company.
· Enthusiastic and knowledgeable about software and technology.
· Better than excellent communication skills (both verbal and written) in English.
· A team player, with strong communication and interpersonal skills.
· Experience in the Pharma, Biotech, or Medical Devices industry.
Customer Data Technician - Cwa
By Lumen At , Omaha, Ne $13 - $37 an hour
A minimum of twenty-four months experience within the last five years with these skills:
Previous experience in provisioning, installing, and Maintaining E911/911, DS0/DS1/DS3 and above circuits.
Experience working in teams or alone problem solving, coordinating testing and troubleshooting customer lines or toll lines.
Experience working independently with little supervision.
Customer Service experience face-to-face and over the phone.
Previous experience working with WFA.
Customer Data Technician Jobs
By Lumen At , Las Vegas, Nm $13 - $37 an hour
Previous experience in provisioning, installing, and Maintaining E911/911, DS0/DS1/DS3 and above circuits.
Experience working in teams or alone problem solving, coordinating testing and troubleshooting customer lines or toll lines.
Experience working independently with little supervision.
Customer Service experience face-to-face and over the phone.
Previous experience working with WFA.
Experience in working on a computer in Windows based systems and Microsoft Outlook.

Are you looking for an exciting opportunity to use your technical skills to help customers succeed? We are looking for a Customer Success Technician to join our team and provide exceptional customer service. You will be responsible for troubleshooting customer issues, providing technical support, and ensuring customer satisfaction. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

An Customer Success Technician is responsible for ensuring customer satisfaction by providing technical support and troubleshooting. They are the primary point of contact for customers and are responsible for resolving customer inquiries, troubleshooting technical issues, and providing product information. They must have excellent communication and customer service skills, as well as a strong understanding of the products and services they are supporting. To become an Customer Success Technician, you should have a high school diploma or equivalent and experience in customer service and technical support. You should also have strong problem-solving and communication skills, as well as a working knowledge of computer systems and software. Skills required for a Customer Success Technician include customer service, problem-solving, technical support, communication, and computer systems and software knowledge. Knowledge required for a Customer Success Technician includes customer service principles, product knowledge, troubleshooting techniques, and computer systems and software. Responsibilities of a Customer Success Technician include responding to customer inquiries, troubleshooting technical issues, providing product information, and resolving customer complaints. Experience required for a Customer Success Technician includes customer service and technical support. Qualifications for a Customer Success Technician include a high school diploma or equivalent and experience in customer service and technical support. Education for a Customer Success Technician includes a high school diploma or equivalent. Tools that help Customer Success Technicians work better include customer service software, ticketing systems, and knowledge bases. Good tips to help Customer Success Technicians do more effectively include staying organized, staying up-to-date on product information, and being proactive in resolving customer issues.

Common Customer Success Technician interview questions include:

• What experience do you have in customer service and technical support?
• How do you handle customer complaints?
• What is your approach to troubleshooting technical issues?
• How do you stay up-to-date on product information?
• What do you think makes a successful customer service experience?