Svp Customer Success Jobs

5+ years of experience leading, managing and mentoring Account Managers, Client Partners, or Client Relationship Managers.

10+ years of experience as an Account Manager, Client Partner, or Client Relationship Manager.

Experience and knowledge of core software solutions, with a focus on the insurance industry.

Enhance customer relationships through extensive knowledge of the operations, people, business, personal and face-to-face interactions enabling a strategic, relationship-based value-added solutions.

Experience with “solutioning” and identifying new opportunities based on active listening to customer business needs.

Experience closing multi-million enterprise-wide software and services solution deals.

Continuously evaluate and improve the end-to-end customer journey, ensuring a seamless and exceptional experience

15+ years experience in a senior leadership role focused on customer experience, customer success or operations

Deep experience developing and executing customer experience strategies across multiple touchpoints and channels (phone, digital, chat, bots)

Experience leveraging AI to improve customer service operations, optimize processes, and enhance customer experiences

Proven experience leading and managing cross-functional teams, including customer service professionals, claims advocates, sales associates, data analysts and IT teams

Strong leadership skills and the ability to drive a customer-focused culture, set strategic objectives, and foster collaboration

MUST HAVE SaaS & Direct SMB Client Customer Experience to qualify.

This is an Established Technology backed company with newer SaaS offering.

We desire same SaaS industry experience to take us to the next level.

Provides guidance to improve client experience & retention for our high-end clients

Provide Leadership to: Client Success Managers, Website Consultants, 24/7 Service Support, Save Cancellation Team

5+ years successful Customer Service Leadership in SaaS Company

Strong organizational and time management skills

Leverage your Security and cloud technical expertise, problem-solving skills, and strong cross-functional relationships to provide a world-class experience

Hands-on knowledge and experience building, securing, or administering Cloud Workloads running in Amazon, Google, Microsoft, and/or Oracle Cloud

Cloud security expertise in the areas of CSPM, CWPP, CIEM, CNAPP, and/or Vulnerability Management

Educate and provide guidance to customers and evangelize the benefits of the product

Manage customer support requests and escalations and coordinate resolutions with engineering teams

Experience with client management teams that operate/execute highly complex solutions leveraging the product suite.

Lead the end-to-end execution of the customer experience organization: including implementation, success, support, and renewal.

10+ years of experience in Customer Success leadership, including at least five years of experience in the healthcare sector.

Competitive benefits package including great healthcare benefits and a 401(k) match

Focus on customer journey and value optimization redesign for our three key customer end markets (life sciences, provider, and diversified).

Collaborate with subject matter experts to build scalable content playbooks that tie to end markets and customer use cases.

Strong knowledge/experience of how customer interaction channels and software work (interactive voice response, call center phone systems and reporting, chat technologies)

5+ years of experience in a customer-facing role managing relationships with a high volume of users

Strong problem-solving skills with the ability to identify customer friction points and navigate data and people to find answers

Experience leading cross-departmental projects to drive positive customer outcomes

Bachelor’s degree or equivalent experience

Experience with managing a phone support team

3+ years of customer success or other customer-facing experience in SAAS or Property Management industry

Experience working with cross-functional teams

Experience in insurance and financial services a plus

Experience delivering consistent outcomes for stakeholders

Canva and Animaker experience a plus

Experience working with different CRMs.

Continuously evaluate and improve the end-to-end customer journey, ensuring a seamless and exceptional experience

15+ years experience in a senior leadership role focused on customer experience, customer success or operations

Deep experience developing and executing customer experience strategies across multiple touchpoints and channels (phone, digital, chat, bots)

Experience leveraging AI to improve customer service operations, optimize processes, and enhance customer experiences

Proven experience leading and managing cross-functional teams, including customer service professionals, claims advocates, sales associates, data analysts and IT teams

Strong leadership skills and the ability to drive a customer-focused culture, set strategic objectives, and foster collaboration

WHAT DOES IT TAKE TO BE A CUSTOMER SUPPORT - TRIAL ACCOUNT MANAGER?

WHAT IS REDX ALL ABOUT?

A DAY IN THE LIFE OF A CLIENT SUPPORT - IMPLEMENTATION SPECIALIST

WHAT WILL I LEARN ON THIS JOB?

WHAT WILL MY WORK SCHEDULE BE LIKE?

READY TO JOIN OUR CUSTOMER SERVICE TEAM?

Proven leadership in driving large-scale change through inspiration, management, and cross-functional stakeholder management.

Strong, effective communication and storytelling skills at the individual, team, and partner levels; you possess deep empathy, humility, and listening skills

Experience working in a consumption-based platform to improve utilization and usage through product, content, and human engagements.

A "customer first" mindset with the ability and willingness to engage directly with customers

An aptitude to thrive in a fast-paced and constantly evolving environment

You can effectively work across functions within our GTM teams and Product org to define and deliver on cross-functional customer metrics.

Define and optimize sales processes, ensuring effective pipeline management, forecasting, and reporting.

Recruit, hire, and retain top talent, building a skilled and motivated team capable of achieving sales and customer success goals.

Proven experience in a senior sales leadership role, with a focus on driving revenue growth and customer success.

Demonstrated ability to build and manage high-performing sales and customer success teams.

Excellent communication, negotiation, and presentation skills.

Strong analytical and problem-solving abilities, with proficiency in data analysis and interpretation.

Define and optimize sales processes, ensuring effective pipeline management, forecasting, and reporting.

Recruit, hire, and retain top talent, building a skilled and motivated team capable of achieving sales and customer success goals.

Proven experience in a senior sales leadership role, with a focus on driving revenue growth and customer success.

Demonstrated ability to build and manage high-performing sales and customer success teams.

Excellent communication, negotiation, and presentation skills.

Strong analytical and problem-solving abilities, with proficiency in data analysis and interpretation.

BPO management experience including experience across multiple channels such as inbound, outbound, chat and email

Minimum fifteen years’ experience in Retention or Customer Operations environment

Minimum ten years leadership experience. Experience within the Cable or Telecom industry is preferred

Experience developing segmentation strategies, customer lifecycle and loyalty programs

Develop and implement retention strategies and best practices to achieve and surpass product and customer relationship retention

Understand and drive the attainment of key performance indicators, including service level, quality, revenue, productivity and efficiency, reliability, and attrition objectives

· Collaborate with the rest of the Customer Success Team in building our Knowledge Base.

· 2+ years of experience in Customer Success, preferably in a SaaS company.

· Enthusiastic and knowledgeable about software and technology.

· Better than excellent communication skills (both verbal and written) in English.

· A team player, with strong communication and interpersonal skills.

· Experience in the Pharma, Biotech, or Medical Devices industry.