Client Success Partner Jobs

Job Title: Client Success Partner, IGE (Industrials, Government, Education)

Position Type: Full-Time, Exempt

Location: Work From Anywhere in the U.S.

About The Role:

As a successful Client Success Partner, IGE at Sterling, you would be responsible for managing the day to day screening program for your book of business. As a strategic adviser to your accounts, you have the opportunity to expand the Sterling footprint with your customers and work diligently to develop and enhance resilient client relationships. Our primary goal is to provide hiring peace of mind by delivering a simple, smarter background screening and on-boarding experience for employers worldwide, and we'd be honored if you'd join us.

This Is What You'll Do:

Relationship Cultivation and Strategic Management

• Maintain full ownership of a book of business up to 15 IGE accounts in our Regulated Industries Vertical
• Act as adviser to your client base by being the "go to" person for strategic account needs
• Become an industry expert on your assigned vertical to better understand each client's organizational dynamics
• Identify and develop multi-level relationships with key decision makers to ensure retention and relationship stability

Metrics, Reporting and Client Strategy

• Monitor and analyze development and strategic progression for all client accounts
• Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs

Consultative Selling to Existing Business

• Negotiation of long-term contracts with customers
• Propose additional products and services to expand footprint within existing accounts
• Demonstrated ability for strong stakeholder management: internally and externally
• Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business
• Create account plans as a road map to grow customer revenue and deliver world class client satisfaction

This Is What We're Looking For:

• Highly proficient in Excel for analysis/reporting and PowerPoint for exceptional presentations
• Experience relative to background screening and/or compliance is a huge plus
• Proven success in account management, success, sales, and/or project management experience with at least 3+ years of experience
• Must have experience leading face-to-face client presentations with and without middle to executive level management
• No current travel is required, but when resumed, up to 25%
• Bachelor's degree strongly preferred
• Superior program management, negotiation skills and the ability to get into the weeds on process improvements
• Ability to effectively communicate with senior level decision makers within organizations and successfully handle objections
• Experience managing enterprise level customers of at least half-million dollar annual revenue and the ability to show evidence of this

The pay range for this position is $55,000 to $80,000. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role is eligible to participate in a generous Client Success bonus plan. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site.

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Equal Employment Opportunities at Sterling

Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.