Partner Compliance Specialist Jobs

Title: Partner Compliance Specialist

Reports to: Director of Partnerships

Location: Remote

About CharterUP

If you’ve been searching for a career with a company that values creativity, innovation, and teamwork, consider this your ticket to ride.

CharterUP is on a mission to shake up the fragmented $15 billion charter bus industry by offering the first online marketplace that connects customers to a network of more than 600 bus operators from coast to coast. Our revolutionary platform makes it possible to book a bus in just 60 seconds – eliminating the stress and hassle of coordinating group transportation for anyone from wedding parties to Fortune 500 companies. We’re introducing transparency, accountability, and accessibility to an industry as archaic as phone books. By delivering real-time availability and pricing, customers can use the CharterUP marketplace to easily compare quotes, vehicles, safety records, and reviews.

We're seeking team members who are revved up and ready to use technology to make a positive impact. As part of the CharterUP team, you'll work alongside some of the brightest minds in the technology and transportation industries. You'll help drive the future of group travel and help raise the bar for service standards in the industry, so customers can always ride with confidence.

But we're not just about getting from point A to point B – CharterUP is also committed to sustainability. By promoting group travel, we can significantly reduce carbon emissions and help steer our planet toward a greener future. In 2022 alone, we eliminated over 1 billion miles worth of carbon emissions with 25 million miles driven.

CharterUP is looking for passionate and driven individuals to join our team and help steer us toward a better future for group transportation. On the heels of a $60 million Series A funding round, we’re ready to kick our growth into overdrive – and we want you to be part of the ride.

About This Role

CharterUP is seeking a detail-oriented and highly motivated individual to join our team as a Partner Compliance Specialist. As a Partner Compliance Specialist, you will be responsible for monitoring and improving supply-side partner operator compliance with CharterUP standards and regulations within key markets, with a focus on trip tracking, rate reviews, driver preparedness, vehicle quality, and accuracy of photos and amenities. This role plays a critical part in maintaining high standards for our partner operators and ensuring a positive experience for our customers. You will work closely with the operations and quality teams to enforce guidelines, identify areas of improvement, and implement strategies to enhance compliance across the partner operator ecosystem.

Responsibilities

• Ensure accuracy and consistency of photos and amenities in partner operator listings.
• Assess and maintain quality standards for vehicles used by partner operators.
• Assess and maintain quality standards for drivers employed by partner operators.
• Monitor and enforce compliance with trip tracking protocols to ensure accurate and reliable data collection.
• Synthesize customer feedback and formulate action plans for addressing negative feedback, including communication of consequences to impacted partner operators.
• Conduct rate reviews to ensure fair pricing and competitiveness in key markets optimized for conversion and profitability.

Experience And Expertise

• Effective communication and interpersonal skills to collaborate with partner operators, internal teams, and external stakeholders.
• Familiarity with transportation industry regulatory requirements and industry standards relevant to the role.
• Flexibility and adaptability to work in a fast-paced and rapidly evolving environment.
• Compliance experience within the transportation or sharing economy industry is highly desirable.
• Bachelor's degree in business, legal studies, or a related field (or equivalent experience).
• Strong understanding of trip tracking systems, rate management, and quality control processes.
• Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Previous experience in a compliance-related role involving data-driven identification of compliance gaps, development of effective solutions, and implementation of corrective actions

Recruiting Process

• Step 2: Video interview with Hiring Manager
• Step 5: Offer! Welcome aboard!
• Step 3: Team Interview + Quantitative Reasoning Interview with Talent Acquisition
• Step 4: Interviews with VP
• Step 1: Video interview with Talent Acquisition + brief (12 min) online assessment (Wonderlic)

CharterUP Principles

At CharterUP, we don’t compromise on quality. We hire smart, high-energy, trustworthy people and keep them as motivated and happy as possible. We do that by adhering to our principles, which are:

Customer First

• We are not afraid of short-term pain for long-term customer benefit
• We always think about how our decisions will impact our clients; earning and keeping customer trust is our top priority

Create an Environment for Exceptional People

• Every hire and promotion will have a higher standard
• We identify top performers, mentor them, and empower them to achieve
• We foster intellectual curiosity

Everyone is an Entrepreneur / Owner

• No team member is defined by their function or job title; no job is beneath anyone
• We think long-term
• We do more with less; we are scrappy and inventive

Relentlessly High Standards

• We are not afraid to be wrong; the best idea wins
• We don’t compromise on quality
• We reject the status quo; we constantly innovate and question established routines

Clarity & Speed

• We focus on the key drivers that will deliver the most results
• When in doubt, we act; we can always change course

Mandate to Dissent & Commit

• Once we decide, we enthusiastically move together in the agreed-upon direction
• We are confident in expressing our opinions; it is our obligation to express our disagreement

CharterUP is an equal opportunity employer. We make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.