Customer Success Partner Jobs

3+ years customer support experience in a technology/education/internet/service field.

3+ years’ experience with inbound/outbound calls.

Excellent verbal and written communication skills.

Provide quality support in the areas of handling questions, troubleshooting, and account assistance.

Escalate issues that cannot be immediately resolved and proactively provide updates to customers on open cases.

Work with other departments when necessary as client advocates to ensure resolution.

Steer the team of program leads and project managers responsible for delivery of solutions and services to defined success KPIs.

Own the P&L of the assigned Accounts and ensure effective reporting and financial tracking working closely with Finance and Delivery functions.

Demonstrable lifecycle experience of digital projects

Demonstrated experience negotiating and closing statements of work and similar agreements with customers

Experience working with virtual teams across multiple geographic locations.

A strong consulting, business and sales background, with extensive related experienceis a preference.

Knowledge of sports, music, media, and entertainment marketing platforms

An experienced executive with a global perspective who has worked and been successful in the international marketplace.

Superior written and verbal communication skills

Excellent organizational and time management skills

What % of partners have the offer available in the cart?

Partner with Category Managers on any trends or optimization efforts that will drive increased performance from direct affiliate partners.

Ensure that we are offering optimization advice as consultants in every conversation.

2+ Years’ experience in an office environment performing project-based work

1+ Years’ experience in ecommerce or retail

Knowledge and experience with Salesforce CRM

Manage performance marketing to deliver marketplace and partner success

Work with agency partners to manage budgets, report on KPIs, adhere to timelines, and ensure campaigns achieve stated goals

Proactively develop and enforce workflows with business partners, manage requests, timelines and communication with stakeholders

3+ years of professional experience in a fast-paced marketing or sales environment

Experience running paid media campaigns, measuring their performance, and optimizing them.

Work with product teams to help inform about optimizing customer experience.

Work with other Operations Managers as needed.

Assist Sales Agents and Sales Managers as necessary.

Advanced knowledge of bankcard industry and programs

Advanced knowledge of point-of-sale hardware and software platforms

Provide guidance and leadership for all the customer implementation and support teams.

Understand industry and GTM approach and use knowledge to build credibility and trust with leaders

Manage stakeholders cross-functionally to design and deliver a multi-modality aligned enablement plan with outcomes that drive revenue growth and customer success

5+ years of combined experience in CS and enablement function

Strong communication and interpersonal skills

Attention to detail and exemplary organizational skills

Analytical skill set to drive insights from data and measure the impact of enablement programs at scale

Strong account management, client service, and/or management consulting experience

Cultivate relationships with key customer roles from functional owners to senior management

Proactively identify where and how BillingPlatform capabilities can deliver incremental business value

Aligns the customer roadmap to current capabilities as well as future product direction

7+ years customer-facing experience in customer success, technical sales, or professional services

Experience in the high tech industry, preferably in a Software as a Service (SaaS) environment

You will maintain knowledge and awareness of competitor’s products, pricing, discount structures, and overall strengths and weaknesses

You have the ability to work collaboratively, resolve conflicts and ensure follow-through with exceptional verbal and written communication skills.

You have at least 15 years of partner experience, which could be at a partner or in a partner-facing role

You have a thorough understanding of, and experience in, a multi-faceted partner ecosystem

You have experience with cellular IoT solutions and services

You have experience with Salesforce CRM, PRM or both

Previous customer-facing experience with proven ability to manage multiple complex projects under tight deadlines

Communicate knowledgeably to users about our product, new developments, our business model, and the economic dynamics of the marketplace

Experience with client interaction, client presentations, and quantitative data analysis

High proficiency in Excel with strong analytical capabilities

Previous experience working in Salesforce, Microsoft PowerBI, and Microsoft Office Products

Gain a working understanding of clients’ businesses and organizational structures to proactively identify and execute opportunities for existing clients

Previous experience as a K-12 Educator, in Education Sales, or in Customer Management

You have a combination of education and experience that proves competency in the requirements of the role

You employ strong organizational and time management skills, along with the ability to prioritize tasks based on importance

Fulfill ad hoc reporting needs in support of specific implementation requests, as needed based on territory requirements

You have an Associate’s Degree or equivalent experience

You have 1 year or more experience in customer service, sales, or teaching (or a combination)

Proven success in account management, success, sales, and/or project management experience with at least 3+ years of experience

Must have experience leading face-to-face client presentations with and without middle to executive level management

Superior program management, negotiation skills and the ability to get into the weeds on process improvements

Demonstrated ability for strong stakeholder management: internally and externally

Relationship Cultivation and Strategic Management

Experience managing enterprise level customers of at least half-million dollar annual revenue and the ability to show evidence of this

Commercial experience including experience developing account management plans and contract negotiation

Manage new account assignment into portfolio

0-3 years of experience in the following areas:

Develop and implement account strategies and implementation plans for renewal customers that increase revenue retention and growth.

Increase cloud revenues through improved renewal rates, inclusive of cross or upsell and potential restructures of the contract.

Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook

5 years' experience in client success/account management environment;

Manage a portfolio of complex partners with varying degrees of integrations, operational and growth targets;

You will manage onboarding so that the foundations of the partnership are well established from the start;

You will lead the development of operational solutions based on partner requirements and support Retail Logistics with complex technical solutions;

You will manage partner's adoption and training of best practices to improve efficiency;

Must have experience in a B2B environment, marketplace and luxury;

3+ years customer support experience in a technology/education/internet/service field.

3+ years’ experience with inbound/outbound calls.

Excellent verbal and written communication skills.

Provide quality support in the areas of handling questions, troubleshooting, and account assistance.

Escalate issues that cannot be immediately resolved and proactively provide updates to customers on open cases.

Work with other departments when necessary as client advocates to ensure resolution.

5+ years of experience in a role focused on driving the success of external customers

Strong communication skills and an executive presence

An entrepreneurial mindset with the ability to manage competing priorities and deliver results

Be responsible for growing the revenue of the partners you cover.

Own partner relationships directly as their primary point of contact at Check.

Diagnose partner challenges & present recommendations in a consultative manner.

Extensive client management experience gained within the software industry.

Lead and manage the sales to professional services hand-off/ knowledge transfers.

Collaborate with the appropriate Account Managers to ensure effective account planning and a stable revenue forecast.

Strategize on how to present FICO offerings and gain traction with customers at different levels in the client organization.

Coordinate and manage RFP responses while working with various internal groups

Manage all deals in Sales Force

Great attention to detail and project management skills

Experience working in a growth environment and being comfortable with a dynamic role and set of responsibilities

Collaborate with internal teams to address partnership needs, including marketing, enrollment, student success, academics and finance

Customer Success experience managing relationships with universities, corporations or government partnerships

Has managed corporate partnerships with large organizations, ideally universities, taking ownership after sales

Ability to work with remote teams located in India to drive change

5+ years of strong managerial leadership and team management of various levels of experience

Exemplify professional relationship management skills building confidence, rapport and trust

Excellent project and time management skills

Experience with Asana, Slack, and other project management tools

Preferred Knowledge, Skills, Abilities, and Other Characteristics (KSAOs):

Develop a team of high-performing relationship managers skilled at growing portfolio of Partnerships by identifying opportunities for upsell and cross-sell

Experience working in the public sector, plus

Build deep and trusting long-term partner relationships: Identify partner pain points, as well as opportunities for service growth and revenue generation.

Analyze daily, weekly, and long-term service performance data, providing partners with actionable recommendations to improve their service’s quality, efficiency, and growth.

Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership.

Enjoy travel, embrace change, and are excited by the dynamic and mobile nature of this position

Have a Bachelor’s Degree (graduate study a plus) and a record of academic achievement