Benefits Manager Jobs

Supervises

• Monitor processes, workloads and quality control. Review daily resource allocation needs. Forecast upcoming events and needed resources. Develop, implement and present various training programs for subordinates. Set performance expectations, train, coach, counsel, mentor, and discipline staff as appropriate. Perform cross-training and back-up support.
• Assists the Director in selecting, training, supervising, developing, and counseling University Benefits staff to ensure that health & welfare and retirement benefit plans and programs are administrated appropriately; ensuring consistent high levels of customer service through the timely delivery of accurate information and timely processing of transactions.

Manages

• Proactively partners with the HRIS, HR Liaisons, Payroll, and other internal groups to achieve optimal results in customer delivery.
• Manages aspects of the University Benefits Department including organization of daily operations, and providing technical and functional guidance to staff and to leadership.
• Extensive coordination with the Division of Retirement including enrollments and plan changes.
• Serves as the Retirement Coordinator joint liaison with the state’s Division of Retirement.
• Manages the day to day relationships with outside vendors including Brokers/Consultant, COBRA, FSA, and Dependent Verification administrators to ensure a high level of compliance and service is provided.

Counseling and Problem Solving

• Responds to and resolves escalated customer service-related issues communicating via telephone, email, letter and face-to-face.

Planning

• Assist with execution of various projects and tasks that contribute to the design, implementation, communication, and day-to-day operational fulfillment of the benefit plans.
• Maintains up-to-date knowledge of employee benefit issues; trends and regulations; network with peers, advisors, consultants, and regulators.
• Evaluates and as appropriate, develop and document Benefit policies, practices, and procedures; ensure that these policies and practices are in compliance with applicable laws and regulations and are consistent with plan documents, insurance contracts, and other legal or regulatory documents.

$73,000 - $78,000, commensurate with experience

Bachelor's degree in an appropriate area and three years of relevant experience; or an equivalent combination of education and experience.

• Master’s degree in appropriate area and four years of relevant experience.
• General knowledge of benefit and retirement plans as well as knowledge of the State of Florida benefit and retirement programs.
• Experience in administration of benefit and retirement plans for a large organization.
• Management experience in a customer-service oriented environment.

In order to be considered, you must upload your cover letter and resume.

This position is open until filled. Current applicants are under consideration and do not need to reapply.

Inquiries and nominations can be sent to Hilary Hilgers, Talent Consultant with the Strategic Talent Group at [email protected].

Application review will begin immediately and continue until the position is filled.