Employee Benefits Assistant Jobs

Duties

Major duties include but are not limited to:

Processes cases and case related materials from the opening to the final closure. Reviews case actions for technical adequacy and adherence to established policy and procedure. Reviews preliminary determinations and ensures cases are properly closed. Retrieves information requested by the Investigator, Auditor, and/or Benefits Advisor as directed.

Identifies situations where it appears that a participant has been unable to obtain a benefit to which they are entitled. The incumbent prepares a summary of the situation so that, in consultation with the supervisor, a determination can be made as to how to proceed with benefits recovery. Serves as a liaison with entities outside the department such as private organizations, the IRS, event organizations for outreach logistics, etc.

Maintains control of files to indicate the status of reviews, nature of actions, follow-up action(s) required, and disposition of the case, and other essential control elements to ensure timely action to facilitate reporting.

Conducts research by locating, recording, consolidating, analyzing, or summarizing information related to audits, investigations, or customer service.

Completes general office administrative duties as assigned including timekeeper, travel administration, training administration, performance management administration, mail administration, customer service, event administration, FOIA requests, etc.

Performs a full range of clerical activities associated with the utilization of technologies supporting development and management of investigations and inquiries.

Maintains an organized, complete, timely office filing system including hard copy or electronic files consisting of personnel files, archived files, investigative case files, etc. Operates a desktop computer to input, store, retrieve, and maintain records and files in a variety of formats.

Requirements

Conditions of Employment

• Appointment to this position may require a background investigation.
• Requires a probationary period if the requirement has not been met.
• Must be at least 16 years old and a U.S. Citizen.

Applicants must meet all legal and regulatory requirements. Reference the "Required Documents" section for additional requirements.

How You Will Be Evaluated

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request
• Upload directly from a computer
• Financial suitability
• How to Apply To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the "Required Documents" section. Follow the steps below to apply. Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to receive consideration. Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations. SAVE your information before the 30 MINUTE TIMEOUT! For help, go to USAJOBS Help Center. STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. FOR EACH EMPLOYMENT PERIOD, include: start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week); otherwise, your application may be considered incomplete. STEP 2 - Complete the 1st part of the application process (USAJOBS) Once you have identified a job on USAJOBS that you wish to apply for, click on the title and click the "Apply" button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Click “Start Application” and proceed through the 5 steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. At Step 5, click “Continue to Agency Site”. STEP 3 – Complete the 2nd part of the application process (DOL) On the Department of Labor (DOL) page, create a DOL Account if you have not already and click “APPLY TO THIS VACANCY”. Continue through the 7 progress steps indicated by circles at the top of the DOL page. The 3rd progress step is where you answer the vacancy specific questions. The 4th progress step "Documents" is where you submit required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy. If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. STEP 4 – On the “Review and Submit” step, click “Submit Application” The last “Confirmation” step will turn green noting that your application was submitted successfully. STEP 5 - Edit Application as needed by 11:59 pm ET of Closing Date by returning to USAJOBS, clicking the vacancy, then “Update Application”. Agency contact informationRegina ParuszkiewiczPhone 415-625-2387TDD 711Email [email protected] Labor, Employee Benefits Security Administration Chicago Staffing Service Center San Francisco, California 94103 United StatesNext steps Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of the outcome. A selection is expected to be made within 30 calendar days from the issuance date of the certificate. For instructions on how to check the status of your application, go to: USAJOBS Help Guide. USAJOBS will no longer send status email notifications. You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS). If the TAS does not provide application tracking information, contact the agency point of contact on the job announcement.
• New employee probationary period
• Cover Letters are not mandatory and will not be used to verify experience, but may be submitted.
• Selective Service
• Signature and false statements
• Social security number request
• Equal Employment Opportunity (EEO) Policy
• Transfer from USAJobs
• BenefitsA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Reasonable accommodation policy
• Submit a picture from a mobile device

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. You are not required to submit a document if it does not apply to you. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password-protected documents.

  - Resumes are required - provide a resume either by creating one in USAJOBS or uploading one from your profile. To receive full consideration for relevant and specialized experience, please list the month, year, and the number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions, and confirm that your resume supports your question responses.

  The following documents are required if applicable:

  - Displaced Employee Placement Documents - Only required if requesting priority consideration under Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) Eligibility. Click/Review these ICTAP/CTAP links to confirm what must be submitted as proof that the requirement has been met.

  - Veterans Documents (if applicable) - To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty (ex. Member Copy 4 and 2 are acceptable vs. Copy 1 which is not acceptable to adjudicate veteran's preference). To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (For active duty service members expecting honorable or general discharge or release within 120 days, click Active Duty). Without this documentation, you will not receive veteran's preference. For more information, go to: Feds Hire Vets - Veterans Preference

  • Cover Letters are not mandatory and will not be used to verify experience, but may be submitted.

  Effective December 17, 2022, applicants will no longer have the ability to submit supporting documents via FAX. Applicants will continue to submit supporting documents with the more commonly used methods below:

  • Transfer from USAJobs
  • Upload directly from a computer
  • Submit a picture from a mobile device

  If you are unable to use any of the methods listed above, please reach out to the HR Specialist shown in the contact information section of the vacancy.

  Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.

• Privacy Act

Required Documents