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Benefits/Loa Specialist - Remote

Company

MillenniumSoft Inc
Address San Antonio, TX, United States
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-08-06
Posted at 9 months ago
Job Description
Position : Benefits/LOA Specialist - Remote


Location : San Antonio, TX


Duration : 10 Months


Total Hours/week : 40.00


1st Shift


Client: Medical Device Company


Job Category: Human Resources


Level Of Experience: Mid-Level


Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)


Workdays/hours: M - F 8am - 5pm



  • Position Summary (Purpose& Fundamental Goals of the Position):
  • The Benefits/LOA specialist reports to the North Americas Associate Service Center (NAASC) Total Rewards Benefits Manager.
  • The Benefits/LOA specialist will utilize discretion in decision-making and being a subject matter expert in the administration of the Benefits Administration programs for North America Operations.
  • The position provides expertise and is a point of contact cross functionally within ASC, in partnership with two Program Center of Excellence (CoE) representatives (H&W and LOA CoE’s).
  • The specialist is expected to gain in-depth knowledge and stay apprised of BD’s Health& Welfare(H&W) and Leave of Absence programs (LOA) and policies (U.S and Canada).
  • The specialist supports the Customer Interaction Center (CIC) or Tier 1 in developing and updating call scripts and managing Tier 2 inquiries.
  • The specialist is responsible for the planning, organizing, and coordinating the service delivery of the Total Rewards Benefits Administration programs, to ensure a positive customer experience.


Key Responsibilities (Top Tasks& Outcomes for Which This Position Will be Accountable)


  • Collaborates with internal/external resources to support the administration of the Company’s Health& Welfare and Leave of Absence programs as required.
  • Supports and responds to internal requests in the collection of audit data for program compliance and control requirements.
  • For effective delivery of the programs. Act in a consultative and project management role to CoE to define and implement program delivery. Identify process and systems implications of, and solutions to, new or modified programs and policies.
  • Serves as the subject matter expert for the both the H&W and LOA programs, policies, and processes in support of issue resolution.
  • Research and manages employee, manager, and human resources business partner (HRBP) questions and escalations through the case management tool.
  • Assist with the maintenance of summary plan descriptions, presentations, participant guides, and employee benefit program communication for call scripts.
  • Manages the vendor partnership to include operational regular meetings, day to day inquiries from vendors in support of compliance with plan documents and regulations, SLA, and overall contract agreements.
  • Supports the BD Healthy Lives program activities and the tuition reimbursement process.
  • Responsible for the coordination of benefits related activities including those with external benefits vendors - coordination of premium payments, vendor mapping, data issues and verification, solicit beneficiary forms, coordinate address searches, court orders and reporting/reconciliations.
  • Responsible for the implementation of the Annual Enrolment benefits.
  • Identify and recommend methods to update, simplify and enhance processes, procedures, and technologies. Lead or participate in continuous improvement initiatives to ensure services are effectively delivered.
  • Research and provide CIC tier 1 with technical tier 2 support and guidance on the Benefit Administration programs and processes (respond to and resolve increasingly complex issues).
  • Works directly with outside vendors on daily transactions, special projects, and issue resolution. Document and maintain key processes, procedures, and guides for benefit plans administration.
  • Serves as a subject matter expert and practice all associate Leave of Absence policies and processes including but not limited to: Corporate sponsored Disability Policies, Federal FMLA, Military leave, STD/LTD, OSHA reporting, State Sponsored FLA, HIPPA, USERA, and other Leave of Absence related legislation and policies across US and Canada.
  • Partners and collaborates with the Benefit Administration CoE’s


Experience


Educational Qualifications& Previous


  • Specific experience with vendor management of large and highly complex retirement plans preferred.
  • Bachelor’s Degree with a professional HR/Business Administration qualification or Diploma with equivalent working experience
  • HR Generalist experience a plus
  • Previous experience in the operation and administration of Benefit Programs
  • Minimum of 3 years’ experience in Benefits Program (H&W and LOA) administration and preferred in a mid/large size Global organization.


Preferred


  • Six Sigma or Lean Management Certification
  • Project Mgmt experience
  • Professional of Human Resources (PHR/SPHR) Certification
  • Certified Employee Benefits Specialist (CEBS) or Certified Benefits Professional (CBP)


Knowledge, Skills& Abilities


  • Strong attention to detail and the ability to use that information to represent the service center to the CoE using influence and persuasion to ensure process considerations are accounted for in new or modified programs and policies
  • Strong problem solving and analytical ability
  • Proficient in H&W and LOA end to end processing
  • Knowledge of retirement program administration and compliance. Knowledge of IRS, ERISA, HIPAA, ACA, FMLA, ADAAA and DOL regulations
  • Proficient in Microsoft Office including Excel, Word, Power Point, and Outlook
  • Excellent oral and written communication skills with the ability to independently compose routine written communications
  • Workday and SAP experience is desirable


Applicable Operational Languages


  • English Expert proficiency in English, with at least one other language preferred (Spanish)