Account Manager Ii - Healthcare

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 2,500 employees in 30 countries around the world. We own over 386 global technical patents and a network that includes over 500,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter , Facebook , LinkedIn , or Our Blog .

About This Opportunity

The Account Manager II is responsible for managing key accounts, along with implementation, support, and revenue growth activities associated with new and existing accounts. In addition, role's responsibilities include the day-to-day accountability for internal and external setup, development, and maintenance associated with those accounts.

The Account Manager will act as the principal point-of-contact for clients and will work closely with the sales and operations teams to manage projects per the needs both defined by the client and outlined by the Director of Accounts. In addition, this person ensures that account-level client expectations are properly managed and that all stakeholders are kept informed regarding project status and progress, including milestones of program development.

InComm Healthcare helps health plans and groups attract, engage and retain members with innovative consumer benefits and rewards. By taking advantage of our Enhanced Payment Platform, our partners can provide easily accessible incentive programs to their members. Our innovative products, like our directed-spend prepaid cards, provide members with continuous positive experiences at retail. Combined, these services increase and enhance brand awareness for a wide variety of health plans and group.

Responsibilities

The key responsibilities of the Account Manager II are growth, retention, business development and strong client relations with existing and potential clients to meet sales objectives.

• Responsible for strategic account planning including monthly updates, quarterly business reviews and annual account planning.
• Ensure there are no barriers to our customers’ success; effectively manage issues with the support of the entire InComm team.
• Knowing your customer through frequent customer contact via conference calls and regular (on-site) customer meetings.
• Develop and grow key customer relationships at multiple levels of the organization to open channels of communication and promote business growth. Ensuring the overall quality of maintaining client relationships, client projects, and the status of those projects are communicated effectively to all parties. This includes building relationships with customer key stakeholders and customer c-level executives.
• Responsible for communicating the direction of key accounts to the Director of Accounts, VP, Sales and other key executives.
• Assist in the implementation of new programs and/or products.
• Produce detailed product and sales analyses.
• Multitask and manage projects across multiple functional groups, including internal departments and partners.
• Oversees the integrity of project and product issues, ensuring accurate and timely completion. This includes reviewing, analyzing, and evaluating company systems and user needs, documenting procedures, and defining scope and objectives. Prepare reports or presentations to communicate findings.
• Oversees weekly velocity of inventory unit movement working closely with Card Production Managers to accurately control inventory and fulfillment levels.
• Manage escalations of service ops failures.
• Produce key internal status reporting for the InComm Payments team.
• Oversees daily internal operations reports to proactively identify opportunities and/or service operations risks.
• Create and implement strategic account plans to continuously improve service and grow revenue.
• Work with Product Management and Marketing to develop the best possible product suite available for each customer.
• Oversee a portfolio of Healthcare clients managing (and owning) the customer account relationship. Be the expert. These tasks include, but are not limited to, product portfolio, materials project management of inventory and fulfillment, billing, reporting, regular customer meetings, and continuous training.
• Work closely with your customers to understand their needs and recommend optimum solutions to increase revenue performance.
• Responsible for executing renewal contracts for customer portfolio.
• Attend key customer vendor shows, charity events and other key events.

Qualifications

• Experience in navigating across cross-functional teams.
• Experience in healthcare, healthcare payer, plan or system experience preferred.
• 3+ years’ experience in account development and building relationships.
• Ability to analyze business problems and utilize iterative business analysis techniques to develop functional documentation.
• Must have excellent advanced Microsoft Excel skills; Adobe Illustrator skills a plus.
• Ability to manage change in client relationships; manage difficult situations.
• Experience providing and verifying deadlines and deliverables.
• Experience working with online applications and systems.
• Capable of troubleshooting problems and identifying solutions.
• Effective verbal and written communications at all levels is critical.
• At least 10% travel for client visits and company meetings.
• Self-starter able to work well independently.
• Strong analytical skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Bachelor’s Degree preferred.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

• This position is eligible for the Employee Referral Bonus Program - Tier - III