Executive Account Manager Jobs

JOB TITLE: Executive Account Manager

DEPARTMENT: Client Services

REPORTS TO: Sr. Director, Client Services

TYPE: Full Time, Exempt

LOCATION: Remote

Compensation: (80,000-110,000)

ROLE SUMMARY:

The Executive Account Manager is responsible for managing relationships with clients or customers. They work closely with Healthmine's current and prospective client base to utilize Healthmine's product solutions and implement strategies that will help drive members to close gaps in care and achieve member satisfaction while digitizing the member experience. The Executive Account Manager will be responsible for the oversight and support to their assigned clients. The ideal candidate will provide strategic and product consultation to their assigned clients to maximize the impact of our program and create the conditions to expand our business. In addition, the team member will liaise with internal teams to communicate product needs, service requirements and ad-hoc client requests. In short, the ideal candidate will own day-to-day client relationships, identify client enhancement opportunities, and drive client satisfaction and retention. The end goal is creating value for our clients to retain, grow revenue, and cultivate a strong client referral foundation.

WHAT YOU WILL DO:

- Develop solid, trusted relationships with client program managers and executives and grow them over time

- Act as a supporting internal liaison between Growth and Client Services to ensure a smooth hand-off from the agreement through implementation and go-live

- Understand and effectively communicate the technical parameters involved in our platform implementations

- Gain a strong understanding of client deliverables, program methodologies, and servicing functions to be able to resolve issues and support the client’s ongoing needs

- Serve as the primary point of contact for assigned accounts, to ensure all client’s needs are met throughout implementation process

- Identify additional business opportunities and establish relationships with stakeholders or potential stakeholders at the client to further those opportunities

- Display strong presentation, verbal and written skills as well as proven ability to develop well-positioned and thoughtful documents and presentations

- Consistently manage client expectations, ensure delivery of the highest quality service, solicit and act on client feedback.

- Work with the product team, managers, marketing, and team members from other departments dedicated to ensure the highest quality product is managed and all client needs met where appropriate

- Liaise and advise on call center management inquiries

- Implement program configuration changes for renewals in year two and beyond for existing clients

- Other duties as assigned

WHAT YOU NEED:

- Bachelor’s degree

- 5+ years of relevant experience, including managing several complex clients, preferably in Medicare, Medicaid, or Commercial

- Experience with a technical platform as a solution for large organizations and health plans

- Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions

- Capacity to multi-task and manage more than one client account

- Ability to work and thrive in a team environment, focused on achieving results

- Aptitude for data analysis and performing trend analyses

WHAT WE PROVIDE:

- Competitive base salaries, full benefits (medical, dental, vision), and company paid STD/LTD benefits.

- 401(k) with match and 100% vested on first day of contribution.

- 100% remote work environment with semi-flexible work schedules.

- Generous Universal Parental Leave.

- 18 PTO days and 16 Paid Holidays.

About Healthmine:

Healthmine is a technology-enabled member engagement and rewards company. We build personalized, ongoing engagement strategies for health plans that drive healthy action through incentives and rewards, enhance member experience, and improve outcomes.

Healthmine provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Healthmine will provide reasonable accommodations for qualified individuals with disabilities.