Account Manager - Healthcare

Tampa, FL
Salary: $50K-$55K plus commission
Schedule: Monday to Friday HYBRID (2 days office, 3 days remote)
Job Summary
The primary responsibility of the Account manager is to drive closer relationships with our customers (physician practices, hospitals, and health systems). This key role will interact directly with our Provider Partners to ensure an excellent customer experience. The position will use their expertise of company products, services, and support resources to assist customers with inquiries, requests, or issues. You will represent the voice of the customer by understanding their needs and expectations.
Job Responsibilities: Build relationships and engage practices to drive loyalty and identify opportunities to grow the business within the account. Daily inbound/outbound customer interaction by phone/email Role will be a hybrid of remote work from home and in the Tampa office (2 days a week) Be the product expert and drive product utilization by keeping the customer informed of product benefits and features. Set and maintain realistic and attainable customer expectations. Ensure that service level standards are maintained and adhered to, based on the type of service/activity. Support internal platforms and customer relationship management tools for the best customer outcome. Schedules and coordinates the flow of work between departments to maximize productivity and customer satisfaction. Maintain expert knowledge of our client products and services. Presents features, benefits of current products, and works collaboratively with cross-functional teams focused on meeting customer needs. Maintain professional demeanor and continuously represent. Brand in a positive manner
Job Requirements: Associate degree or combination of education and experience At least 2 years’ experience working in a customer service role
Desired Qualifications: Proven track record of successfully resolving customer issues and increasing customer satisfaction. Functional experience with Microsoft Word, Excel, and Outlook Excellent phone and email presence and etiquette Knowledge and expertise in or the ability to rapidly learn the Company’s products and services. Problem-solving and independent judgment skills with ability to acknowledge when issues should be escalated. Excellent attention to detail with the ability to retain the knowledge of product, procedures, and customers. Must be able to multi-task and work effectively in a fast-paced and constantly changing team environment. Ability to switch rapidly between tasks with no loss in efficiency and effectiveness. Ability to remain calm in stressful situations and flexible in changing work environments. Ability to display strong organization and prioritization skills by planning work efforts to maximize efficiencies and productivity.
Benefits
Offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.