Account Manager Jobs

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!
City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in (enter location).
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
What You Will Do...

• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Ensure adequate (internal and external) staffing needs to service clients.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Schedule each non-routine activity in client facilities using Outlook.
• Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Promote the sale of, procure, and monitor supplies for clients.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Participate and be present in monthly IC paydays.

Requirements

• Positive and outgoing personality; great at building relationships.
• Highly detail-oriented and excellent follow-through on commitments.
• 3+ years track record of success in a client retention role, with goals and metrics to support.
• Ability to travel on a daily basis to client locations.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• 3+ years outside B2B account management experience, building maintenance or facility management preferred but not required.

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Retirement Plan (401k, IRA)
• Health Care Plan (Medical, Dental & Vision)
• Training & Development