Account Manager Jobs

Overview

The Account Manager is responsible for building and maintaining strong client relationships by providing exceptional responsiveness to each client’s needs and requests. The primary role would be managing pharmacy insurance benefits and serving as the liaison between the client and MaxorPlus. Work activities include managing prescription benefit plans for employers, overseeing complex projects, supporting client benefit operations and reporting needs, resolving client and member issues, attending open enrollment meetings and/or benefit fairs, coordinating pharmacy claims administration, managing accounts receivable, assisting with finalist presentations. Occasional overnight travel for client or company meetings may be required.

Our Company

We're Maxor and we're building a different kind of pharmacy company. We're transforming the pharmacy industry to create healthier lives through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, 340B, Rebate and Formulary Management, and Pharmacies. We put people first and are committed to providing outstanding service across all aspects of our business. We believe there's a better way to deliver pharmacy and healthcare services to people across the country, and we'd love for you to help us do it.

Our Locations

The Maxor workforce brings robust experience, diverse perspectives and passion from over 1,000 employees working all over the US in pharmacies, hospitals, home offices, or corporate offices. This is a remote, home-based role.

Responsibilities

• Work with account management colleagues such as Strategic Account Executives and Clinical Account Executives to provide operational updates and partner to meet clients goals
• Work collaboratively with internal teams such as enrollment, accumulators ,benefits and IT to ensure client benefits are performing as expected
• Support client renewals by providing updates to leadership on all operational activities that may be relevant to client satisfaction
• Ensure client satisfaction by meeting with appropriate account contacts and facilitates organizational responsiveness to client issues
• The Account Manager has the ability to operate independently and demonstrate good judgement in client interactions.
• Utilize agreed upon client tracking tools and provide regular status updates to leadership
• Maintain regular attendance in accordance with established policies
• Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program
• Review and analyze monthly client Executive Summary Reports
• Provide and/or coordinate ongoing and ad hoc reporting requests including but not limited to audit report requests, claims utilization and other such items.
• Update supervisor with quality assurance checks, program enhancements, and client issues
• Maintain on-going client service and satisfaction
• Complete required training, as assigned, within the established timeframes.
• Perform other job-related duties when necessary
• Participate in implementation meetings for new clients in your specific book of business
• Establish strong relationships with clients through proactive oral and written communication
• Remain free from exclusion under the OIG and SAMS Medicare/Medicaid list.
• Promptly report any allegations of impropriety to the Compliance Department
• Provide support around client satisfaction and retention, contract renewals, goodwill-call activity and added product and service presentations

Qualifications

Education:

• Associates or Bachelor’s degree, preferred

Experience:

• Strong aptitude to communicate effectively both orally and in writing to interact with a wide variety of individuals providing optimal patient care aligned with Maxor's relentless commitment for distinguished customer service
• Self-motivated with ability to work both independently and as part of a team
• Two to three years progressive experience working in account management, healthcare solutions, prescription benefit management, insurance benefits, and/or pharmacy claims administration.
• Strong organization skills with ability to prioritize in a dynamic environment
• Account Management and PBM experience preferred
• Proficient MS Office experience

Knowledge, Skills and Abilities:

• Ability to work under tight time constraints
• Self-starter, positive attitude, innovative,
• Ability to solve complex problems
• Strong analytical skills
• Communication and negotiation skills sufficient to satisfy customers and clients at all levels
• Proficient computer skills using Microsoft Office and other Windows-based applications
• Excellent organizational and communication skills, both written and verbal

WHY MAXOR?

Did you know that patients see their pharmacist an average of 12 times a year? Pharmacy is at the heart of healthcare. Come join Maxor and make a direct impact on patients’ lives. Improve your own wellbeing with our robust benefits and flexible work environment. At Maxor, you have a career with limitless possibilities and the charge to make a difference. A company of 1,000 diverse people and almost 100 years of pharmacy experience, we offer the stability of a Fortune 500 company with the energy and innovation of a startup. We provide services and technology that fuel the entire pharmacy ecosystem, but we are more than pharmacy services. We enable pharmacy care .

WE OFFER : A diverse, progressive culture that supports a work from home model, a “dress for your day” attire when working onsite, and a collaborative, team oriented environment. Our industry leading compensation and health benefits include:

• Nationwide Blue Cross Blue Shield PPO with employee friendly plan design, including $850 individual annual medical deductible, $25 office visit copays, Low biweekly premiums
• Employer-matched 401k Plan
• And MORE!
• Rx, dental, vision, short-term disability, and FSA
• Comprehensive mental health and wellbeing resources
• Company paid basic life/AD&D, Short-term and Long-term disability insurance
• Industry leading PTO plan

Maxor is an EOE, including disability/vets

Please apply online at: https://careers-maxor.icims.com/