Account Manager Jobs

KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.

MISSION

We're on a mission to help the world make clear and informed hiring decisions

VALUE

In order to achieve our team, exhibit the behaviors and core values aligned with this mission http://www.ekentech.com/core-values

IMPACT

As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.

We are looking for a passionate Customer Success Manager (CSM) that will drive customer success.
You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders.  You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The operational role of Customer Success Management includes participation in technology product design to create the tools that your customers need.  It’s about working with Marketing to find the right kinds of leads, the ones that Sales can bring into the company to become first-tier high-value assets.  Through on-boarding and training, you will ensure that all customers are fully engaged and getting the value that they expect.  At every point,  you will collect, analyzes and then uses data to make the customers’ experience of the company a seamless, consistent whole.

Responsibilities

• Upholds accountability to business needs, of both self and team
• Operates from a place of leadership (sees business and team)
• Project Manage customer activations to ensure that new customers are delighted and 'go live' as quickly as possible
• Build and maintain strong, long-lasting customer relationships
• Understands bigger picture
• Not afraid to ask assistance and seek additional information
• Train end-users and hiring managers, demonstrating best practices for driving and managing the recruiting process
• Natural problem solver
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
• Proactively engage with customers to ensure they're leveraging our solutions to it's fullest extent
• Able to see macro and micro details
• Maintains high standards for self and team
• Identify upsell opportunities with accounts while working with sales and operations to ensure growth attainment
• Understands the what the business needs at the time
• Able to strategize
• Operates with a sense of urgency
• Operates from a place of self-initiative; not a tasker
• Demonstrates great time management; knows how to prioritize and organize time to be productive without being overwhelmed
• Demonstrates a great attitude of optimism  
• Operate as the lead point of contact for any and all matters specific to your customers
• Able to successfully manage a team 
• Takes ownership of work and projects
• Demonstrates great customer service
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders and metrics to support the progress
• Accepts and grows with constructive criticism
• Flexible
• Assist with high severity requests or issue escalations as needed
• Takes action and shows initiative; not afraid to jump in and do the work

• 3+ Years in a customer-facing role (Customer Success, Bus. Dev, Account Manager)
• Detail-oriented and analytical
• Attention to detail at all levels of one’s work
• Tolerance for ambiguity and flexibility for changing requirements
• Strong written and verbal communication skills with all customers internal and external up to executive level
• Demonstrated ability to increase customer satisfaction
• Technically Savvy ability to learn and demonstrate new technology
• Proven work experience as a Customer Success Manager with a B2B Enterprise SaaS company (cloud preferably)
• Excellent listening, negotiation, and presentation skills
• Driven by metrics and key performance indicators
• Experience with CRM and Marketing Automation solutions eg Hubspot, Lessonly, Loom
• Proven Experience in customer success
• Ability to self-manage multiple projects at once with little or no oversight

Nice to Have

• BA/BS degree or equivalent in Business or Marketing
• Exposure and basic experience with HTML, Adobe Suite

This position allows for tremendous growth for a driven, success-oriented candidate.
 

What's In It for You

Compensation includes paid training with a base salary plus commission and bonus earning potential.

• Profit-Sharing
• Work Remotely
• PTO
• Bonus
• Starting salary ia 40K  

Benefits

• Medical
• Vacation/PTO
• Vision
• 401k
• Dental

We look forward to receiving your application!