Team Lead, Account Management, Tech/Telco & Health Wellness

Location

Job type

What You'll Do:

• Identify needs and lead training for the AM team inclusive of role-specific, soft-skills, procedural and developmental curriculum.
• Provide bi-annual development talks to your team.
• You will directly lead a team of Account Managers to support and drive revenue.
• Build a strong cross-functional network and conduct regular status meetings with the leaders of these teams to maintain alignment that supports the business.
• Lead the completion of AM team recurring tasks including pipeline hygiene, campaign pacing, production tracking, measurement outcomes and client billing.
• Assess and lead the interviewing, hiring and onboarding of talent.
• Maintain and approve policy exception requests relating to Service Level Agreements, Compliance, Pricing, Makegoods, and more.
• In close collaboration with the Sales Directors of these two verticals, you will build strategy and drive execution via outstanding customer service for some of the world’s top brands and agencies.
• You will work with and report directly to the Director, North America Vertical Account Management to collaborate, strategize, shape, develop and evolve the Tech/Telco & Health Wellness Account Management team to continually meet and exceed the needs and expectations of our partners.
• Partner and deeply collaborate with Sales Leadership on key accounts needs, account planning exercises, QBRs, etc, and act as an operational point of contact and escalation resource for clients and internal teams.
• You will be a guide on all responsibilities, processes and tools of the Account Management role and a demonstrated leader of the AM teams aligned to these verticals.
• Review and approve administrative tasks for each individual on your team.
• Provide team mentorship and coaching while delivering tailored solutions to client requests.

Who You Are:

• You have the ability to gracefully translate client requests for internal cross-functional teams.
• You hold positive relationships with internal and external partner teams.
• You have strong agency and industry relationships.
• You are an effective listener and a clear communicator.
• You have excellent problem-solving and negotiating skills.
• You have a Bachelor’s degree, preferably in Sales, Advertising, Marketing, or Business.
• You are passionate about identifying and developing excellent customer service skills in others.
• You have a min of 10+ years of Digital Advertising Account Management experience, and a min of 5+ years of management experience.
• You are meticulous and find solutions for clients while improving internal processes.
• You are a digital media leader and consultant and have a proven track record of success.
• You have a deep understanding of the advertising landscape and expertise in account planning, strategy, and media buying within Direct & Programmatic environments.
• You are highly motivated, entrepreneurial, upbeat, and willing to thrive in a high growth, fast-paced organization.
• You have experience running a team where Data & Insights drive the direction of the business.
• You have experience working within CRMs, OMSs, ad servers and other digital media tech systems and platforms, and are experienced in tools like excel and PowerPoint.

Where You'll Be:

• This role will be based in New York, NY

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