Account Manager, Sync Jobs

Who We Are

UnitedMasters is building a marketplace that connects artists, brands and fans - empowering artists to earn and grow. UnitedMasters has taken the bold step of building a music distribution service that, radically, puts artists first - disrupting the legacy music business by letting up-and-coming artists distribute their music directly to fans through streaming services while maintaining ownership of their master recording rights and up to 100% of royalties. Through the combination of UnitedMasters' music distribution platform and its deep ties to brands, UnitedMasters enables independent artists and change-makers to grow and earn unlike any other platform.

The UnitedMasters team is made up of musicians, marketers, engineers, and storytellers with backgrounds from YouTube, SoundCloud, Pandora, Facebook, Uber, Dropbox, Complex, VICE, and more. We work hand in hand with the award-winning creative teams that forge those innovative partnerships at Translation (our in-house creative advertising agency).

We are looking for an Account Manager to join UnitedMasters! Please note that this role is a Hybrid role: three days in office and two days remote.

What You'll Do

UnitedMasters is seeking a motivated, dynamic, and results-oriented Account Manager to join our team. This role is specifically focused on our brand marketplace products and is primarily responsible for interfacing with our Small and Medium Business (SMB) clients to answer questions, gather feedback, and upsell additional products. You will be responsible for:

• Collaboration: Work closely with the product, marketing and sales teams to improve products and processes, sharing feedback from customers and insights about their needs.
• Develop customer-facing support materials.
• Product Knowledge: Maintain a deep understanding of our product in order to effectively explain the value proposition to potential customers and respond to customer questions.
• Customer Relationship Management (CRM): Keep track of all interactions with prospects and customers in our CRM, ensuring data is accurate and up to date.
• Lead Management: Handle inbound leads, responding to inquiries via email, phone, and live chat.

Knowledge, Skills and Abilities

• Ability to work independently and collaboratively within a team.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple leads and prioritize tasks.
• Demonstrable ability to engage and influence potential customers.
• Understanding of CRM software, such as Salesforce or Hubspot.

Minimum Qualifications

• 2+ years of experience in a sales or customer service role working on a software-as-a-service product.
• Strong verbal and written communication skills.

Preferred Qualifications

• Previous experience in an account management or customer success role.
• A passion for music and understanding of music licensing.
• Proficiency with CRM software, such as Salesforce or Hubspot.
• Proficiency with customer support tools such as Zendesk

About UnitedMasters

UnitedMasters has over 1.5 million artists on its platform and is growing rapidly. Brands like Diageo, Ally, and ESPN come to UnitedMasters to partner with these artists and play a role in moving culture forward. In the past year, UnitedMasters subscribers have grown rapidly. With $170M raised to date and valued at $550M, UnitedMasters is backed by Andreessen Horowitz, Apple, Alphabet (aka Google), and Disney amongst others. Over the last year, UnitedMasters artists have used our platform to land sync deals with major brands including the NBA, ESPN, Overtime Elite, Bose, Warner Brother Studios and in the NBA video game 2k. These deals give them additional money for their work and increase their exposure.

Salary Hiring Range: $70,000 - $85,000

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide (e.g. bonus, stock options, 401(k) match, etc.)

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors.

The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

The salary range above is for the NY/CA. As a company, we have a location based strategy, which means the salary range could be lower or higher than this if the role is hired in another location.

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