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Technical Support Team Lead
Company | monday.com |
Address | New York, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-05-30 |
Posted at | 1 year ago |
Description
- Communicate clearly and effectively, aligning team members around our strategy, collective and personal goals and KPIs
- Optimize measurement and analysis of reports to ensure KPIs are being hit
- Communicate transparently with leadership on business issues and potential solutions
- Lead, coach, motivate and support team members to achieve success and develop
- Proactively invest time and effort towards staying up to date with relevant knowledge and know-how geared towards making each of their team members better through feedback and processes optimization
- Provide timely feedback geared towards team member enhanced performance, teamwork technical skills and overall impact
- Hire and onboard new employees
- Driving exceptional teamwork and collaboration while keeping everyone aligned on our mission
- Cultivate an energized and positive culture for our team, focused on collaboration, team building, inclusivity and fun!
- Take full ownership over their team and work. Impacting team member performance, growth, learning and development through coaching and mentorship
- Be guided by our customers’ experience as well as the department and company’s broader interests in every day-to-day task, interaction and project
- Effectively measure performance, make decisions and optimize our impact utilizing different data points and sources
- Exceptional communication skills and ability to work across groups and geographies.
- Must be detail oriented and have strong technical skills
- Experience with client facing organizations. Should be familiar with customer success and customer support
- Passion for customer success, empowering others, and delivering value to customers
- 2+ years of experience in managing a technical team
- Member of a global team and proven experience in cross cultural environments
- Excellent critical thinking skills; able to break down business problems and create solutions that align to business goals
- Excellent team player with strong leadership skills
- Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
- Monthly stipends for food, wellness, and commuter/remote work
- Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
- A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo
- We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
- Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
- Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
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