Account Manager - Sneakers

About The Team
At GOAT Group, the Business Development team is central to the strategic growth of our company. Composed of individual teams that handle Strategy, New Business Initiatives, Partnerships and Account Management, the department leads a global supply-focused initiative that works with brand partners, retailers and power sellers to secure new inventory and widen exposure for GOAT Group. As our company continues to expand both at home and abroad, you will play an integral part in this exciting next chapter.
Role Overview
We are looking for an organized and people-oriented Account Manager for our Business Development team. The ideal candidate will be a self-starter, fluent in the sneaker market, committed to providing top-tier customer service and confident in relationship building.
In this role, you will:

• Solve seller issues through troubleshooting, with prompt communication
• Collaborate with internal teams in ensuring product is listed for sale in a timely manner
• Maintain and optimize seller relationships on the platform
• Provide dedicated customer support for our power sellers
• Track KPI’s for your accounts, identifying call outs and actions
• Drive business by prospecting existing connections and proactively sourcing new accounts
• Assess each account’s status, performance and full potential
• Use data-informed guidance, to help accounts achieve growth on our platform

We are looking for:

• Confidentiality and discretion is a MUST
• Mac and Excel proficient, with an understanding of web-based platforms
• Highly organized with demonstrated attention to detail
• High level interpersonal, communication and written skills
• A quick learner, a self-starter, able to work autonomously, and willingness (and ability) to handle the pressures of an increasing level of responsibility
• Experience building a book of business
• 3+ years of experience in an account management function, with strong sneaker knowledge
• Commitment to VIP-level customer service
• Strong communication, interpersonal, and analytical skills

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.
Hiring Range:
$57,600—$72,000 USD
GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of over 50M members across 170 countries.
GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 50 million members across 170 countries.
Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.
Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants.
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