Health & Wellness Navigator Jobs

Broadview at Purchase College
General Summary
A unique opportunity exists to join a team in creating a vibrant senior learning community on the campus of Purchase College, State University of New York. The residents of this university-based retirement community will be able to enjoy the many amenities of the college including the renowned Neuberger Museum of Art, the Performing Arts Center, the academic and athletic facilities, and the park-like campus. They will be able to enjoy all these benefits while living in a village designed specifically for their interests and needs. As part of the Purchase College community, Broadview residents will enjoy both formal and informal programming and collaborative opportunities designed to promote intergenerational engagement with members of the college community, ranging from classes and mentoring to providing employment opportunities for students. Broadview will offer the full continuum of services, inclusive of Independent Living, Assisted Living, Enhanced Assisted Living, and Memory Care. The community is slated to open to residents in the 3rd quarter of 2023.
Inclusive And Collaborative Culture
We are dedicated to promoting diversity, equity, and inclusion. Diversity is the commitment to a community of equity and access through the acceptance of all aspects of human difference. This includes but is not limited to age, disability, race, ethnicity, gender, gender expression and identity, language heritage, national origin, sexual orientation, religion, socioeconomic status, status as a veteran and worldview. Broadview at Purchase College is proud to be SAGE CARE certified, and all employees will be provided with SAGE CARE training. Broadview at Purchase College is committed to integrating various cultural and social perspectives to engender excellence and to creating a collaborative culture in order to provide an exceptional experience for every employee and resident.
Position Summary
The Health &Wellness Navigator is responsible for evaluating residents’ needs, identifying, and assisting them in accessing the available resources within and outside the community to reduce barriers to successful independent living. The Health &Wellness Navigator will ensure a seamless transition between appropriate levels of care offered at the community by building relationships, solving problems, and locating resources for residents transitioning throughout the continuum of care. The Health &Wellness Navigator will also assist residents in facilitating their wellness and healthcare needs while ensuring social integration into the community. Responsible for coordinating programs and activities designed to help meet the wellness needs of the residents and to develop future programs including, but not limited to intellectual, occupational, social, environmental, spiritual, emotional, nutritional, and physical aspects of wellness. The goal is to guide residents, family members and/or caregivers through successful health and wellness transitions in order to achieve the optimal level of wellbeing and appropriate level of care. The Health & Wellness Navigator provides relational services by building connections with the residents, gaining trust, and providing emotional and psychosocial support through the aging process. The Health & Wellness Navigator will facilitate communication with all key resources and stakeholders.
Essential Job Duties

• Maintains awareness and promotes all internal services to promote resident retention.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Prepares and maintains required records, reports, studies and surveys appropriate to navigate and communicate resident’s condition and/or health services. Assures confidentiality of all residents’ information contained therein.
• Oversees admission/discharge to/from other healthcare provider agencies (i.e., hospital, LTAC, Psychiatric hospital, inpatient hospice, etc.) ensuring a plan of care is in place for all anticipated needs. Connects residents to Chronic Care Management and Transitional Care programs and services.
• Weekly Risk Meeting
• Encourages resident participation in community programs.
• Collaborates with RHS Nurse in the coordination and facilitation of health education programs in the areas of prevention, health lifestyles, and successful aging, activities, clinics, events and support groups for residents, family and/or staff.
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We ask “Is there anything else I can do for you?”
• Coordinates communication with physicians, families and appropriate staff regarding resident’s status. Works to prevent emergencies whenever possible.
• Reviews emergency call notes/incident reports from the community staff and implements strategies to reduce risks specific to the resident.
• Interacts with the resident and family members when a change in the resident’s condition necessitates additional services or a physical move within the continuum of care. Assist with residents and family members by offering support in dealing emotionally and psychosocially with the aging process and illnesses.
• Develops and maintains listing of internal and external available health related resources. Evaluates these resources to ensure alignment with community/resident needs. Maintains viable relationships with all resources.
• We greet residents, employees, and guests warmly, by name and with a smile.
• Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others, and demonstrates professionalism.
• Assists in achieving recovery goals and development of discharge plan of care.
• We make residents, employees and guests feel important.
• We listen and respond enthusiastically in a timely manner.
• Assists the residents with understanding of their specific health plan benefits.
• We hold ourselves and one another accountable.
• Ensures residents are in the appropriate levels of care (Independent, Assisted, Enhanced Assisted, Memory Care, and Respite) within the community and are receiving the supportive services needed to obtain optimal levels of health.
• Follow up.
• Collaborates with health center staff to coordinate residents’ short–term and long-term health center stays, including admissions, discharges and supportive services.
• Coordinates services with other departments, internal resources and/or external resources and involves other departments in programming as applicable.
• Develops and maintains listing of internal and external personal service providers entering community. Evaluates these resources and ensures tracking of required documentation.
• Conducts wellness consultations, support services and the coordination of health services (i.e., physician appointments, lab tests, x-rays, etc.).
• Care Coordination Meeting
• Remains available and actively engages in support of global community needs.
• Strives to achieve high levels of resident satisfaction.
• Ensures cross‐functional departmental support of all residents of the community.
• Networks, plans, coordinates and contracts with qualified educators, instructors and health professionals to provide program components. Coordinates services with other departments and involves other departments in programming as applicable.
• We pay attention to details.
• Coordinates evaluation of all potential new community residents. Reviews initial resident assessment, ensuring that appropriate level of care and services are in place.
• Confirm your understanding of the complaint and apologize.
• Fully embraces a culture of high-quality customer service by demonstrating LCS Hospitality Promises:
• Support Groups
• Conducts Memory Health Assessments for potential new community residents.
• Coordinates new resident orientation.
• Commit to the community’s full resources to achieve the desired outcomes.
• Serves as resident liaison and advocate, including coordinating assessments, offering consultations, and providing assistance with coordination of both internal and external resources.
• Develops standard operating policies, procedures, and protocols for all programs within the scope of responsibilities.
• Interdisciplinary Team Level of Care Meeting
• Work together toward a satisfactory solution.
• We strive to anticipate resident, employee and guest needs and act accordingly.
• Coordinates and/or attends relative community meetings related to resident transitions/ status updates, including but not limited to:
• We embrace and value our differences.
• Maintains emergency medical information for each resident updates them annually and assures confidentiality of all residents' information contained therein.
• We treat everyone with courteous respect.
• Collaborates with other members of the community team in identifying and recommending additional services or transitions within the continuum of care for residents with changing needs.
• Continuous evaluation of the physical, emotional and/or social needs of residents within community.
• Encourages resident participation and engagement in social events.

Other Job Duties

• Attends in-service training and completes education sessions, as assigned.
• Performs specific work duties and responsibilities as assigned by the Activities Director
• Other duties as assigned.

Salary Range for this opportunity is $47.50 - $52.00 per hour.
Experience And Educational Requirements

• Effective organizational skills including delegation, managing multiple priorities, time management.
• Two to four years of experience working in long-term care, post-acute care or other health care setting is preferable along with three to five years of organizational or management experience with an interdisciplinary approach to care.
• Ability to work collaboratively with community management, internal and external resources/partners and communicate with residents, families, physicians and staff.
• Excellent verbal and written communication skills for groups and individuals of different populations including persons with disabilities and Dementia.
• Strong interpersonal skills including the ability to motivate and encourage residents to achieve maximum independence and quality of life.
• Graduate of an accredited school of nursing with a current RN license in the state of practice.
• Ability to problem-solve, make ethical recommendations, define appropriate boundaries and be resolution oriented.

Physical Requirements/Working Conditions

• Work is typically performed indoors. Indoor work is typically in a climate-controlled setting with some variation in temperature. Outdoor work may be subject to extreme weather conditions and extremely hot or cold temperatures.
• Able to walk long distances 50% of the workday.
• Good visual and hearing acuity required.
• May be exposed to communicable diseases, as well as blood and body fluids that may contain HIV and/or HBV.
• May be exposed to cleaning chemicals and offensive odors.
• Must be able to push a wheelchair occupied by a resident weighing up to 200 lbs. independently.
• Must be able to lift and carry up to 30 lbs.

Benefits
Health insurance
Dental insurance
Vision Insurance
Paid Time Off
401(k)
401(k) matching
Employee assistance program
Flexible spending account
Life insurance
Parental leave
Reduced price employee meals