Project Manager, Adult Health & Wellness (F/T Temporary)

Project Manager, Adult Health & Wellness (F/T Temporary)

About New York Cares

New York Cares exists to turn passion into action, leverage resources through partnership, and create long-lasting change across New York City. We've become the City's leading volunteer management organization by adapting and responding to our most pressing community needs – from everyday challenges like food insecurity and educational inequity to relief efforts in response to 9/11 and the COVID-19 pandemic.

We foster dynamic relationships with all stakeholders by committing to our core values: equity, humanity, and trust. We see value in each of our stakeholders. Be it our volunteers, donors, staff, or community partners, we know we work best when we work together. When new challenges arise, we look to our network of over 1,000 nonprofits, schools, and government agencies across the five boroughs to inform our response. We build trust with our 50,000 annual volunteers who give their time and skills to meet the current needs.

As we grow our team, we are committed to creating a workforce that reflects the communities we serve. New York Cares is dedicated to fostering a workplace where every employee feels valued, finds a place of belonging, and brings their authentic self to work.

About the Program Design Team

The Program Design team, part of the Program Design & Evaluation (PDE) department, is responsible for the identification and design of programs, dissemination of program-related information via training and supporting materials, shaping cause-related organizational goals, and holding expertise in the role volunteers can play to meaningfully addressing issues in New York City.

About the Role

Note: This role is funded by a one-year grant and is slated to end June 30, 2024. An extension is possible but not guaranteed as it is pending additional funding.

Reporting to the Associate Director of Program Design, the Project Manager is a vital member of the Program Design team and an authority on the intersection of volunteerism and the cause areas of Seniors’ Health & Wellness, Seniors’ Education, Adult Health & Wellness.

The Project Manager will lead the design and implementation of Mission VetCheck: a volunteer phone outreach program (“phone banking”), in partnership with the New York City Department of Veterans Services (DVS). Through this program, volunteers make phone calls via CallHub to veterans throughout New York City to provide referrals to services and to DVS.

During the two years after the program began in July 2020, volunteers made over 28,000 phone calls to veterans. With the program slated to resume in the fall of 2023, the new Project Manager will work collaboratively with program division staff to:

• Coordinate with volunteers and volunteer Team Leaders,
• Oversee the management and training of volunteers,
• Redesign elements of the program as needed,
• Liaise with the Department of Veterans Services,
• Manage the call script,
• Manage the CallHub platform, and
• Support the basic operations of the program.

The Project Manager will also serve as the internal point of contact for their portfolio of cause areas, supporting related information sessions and learning events while also engaging with partners and external vendors to document programmatic logic models and theories of change.

The Mission Vet Check Project Manager will also impact the scope and scalability of programmatic content related to other New York Cares vulnerable populations programming (such as Seniors Health & Wellness, Seniors Education, and Adult Health & Wellness) by offering consultative support to leaders in the PDE department related to programmatic strategy, design, processes, and training,

This role is ideal for somebody deeply passionate about serving seniors, veterans, adults with disabilities, and other vulnerable populations and eager to convert that passion and knowledge into evidence-based, impactful volunteer programming that creates a more equitable New York City.

Key Stakeholders

The Project Manager reports to the Associate Director of Program Design, and work closely with our contacts at DVS, as well as volunteer Team Leaders involved in the Mission VetCheck program.

Scope of Responsibilities

• Oversee the design and implementation of the Mission VetCheck volunteer phone-banking program in partnership with the Department of Veterans Services (DVS)
• Redesign elements of the Mission VetCheck program, including the call script, phone banking platform, volunteer training, and program materials
• Consult on the design of volunteer programs and projects focusing on health and wellness for adults in close collaboration with other Programs team members
• Remain at the forefront of innovative programs to respond to pressing community issues, focusing on the unique ways that volunteers can be used as a programmatic intervention on those issues
• Design and conduct learning events, information sessions, or associated cause area education events
• Collaborate with the Research & Evaluation team on program evaluation efforts for the Mission VetCheck program, and adjust programming based on evaluation results.
• Coordinate with DVS, volunteer Team Leaders, and volunteers to ensure the smooth execution of the Mission VetCheck program
• Maintain an understanding of the major issues facing our city and the communities we serve, particularly as it pertains to seniors, veterans, adults with disabilities, and other vulnerable populations
• Manage the CallHub platform for the Mission VetCheck program
• Document and communicate the design (including lesson plans, logic models, theories of design, etc.) of programs influenced by the Mission VetCheck pilot to ensure organizational understanding of intended outcomes, associated activities, and program components

Additional duties may be assigned as needed.

Qualifications

• Communication: Demonstrated ability to produce clear, concise, and compelling written and verbal communications
• Technical Competency: A fundamental working knowledge of CallHub or other phone-banking platform, Asana or other project management platform, and Salesforce or other database reporting (preferred)
• Program Evaluation: Demonstrated proficiency with program evaluation (preferred)
• Cause Knowledge: Significant knowledge of Adult and Seniors Health & Wellness, as well as Seniors Education and its relationship to volunteerism
• Relationship Management: Demonstrated ability to effectively manage a range of internal and external stakeholder relationships
• Critical Thinking: Demonstrated ability to logically identify, evaluate, and generate potential solutions to problems
• Program Design: Demonstrated success and expertise in program design and evidence-based programming
• Project Management: Demonstrated success in managing large projects with multiple internal and external stakeholders, and demonstrated knowledge of project management best practices
• Research: Demonstrated proficiency with primary and secondary social research and analysis

Compensation: Salary for this role is $70,000 and is just one component of New York Cares’ total compensation package. We also include comprehensive medical, dental, and vision coverage; access to a variety of e-learning courses; and tax advantage accounts, including a 403b Thrift Plan, FSA, and much more.

New York Cares is proud to be an Equal Opportunity and Affirmative Action employer. We are deeply committed to building a workplace where diversity, equity and inclusion are valued and prioritized. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, disability, age, veteran status, or any other non-merit based or legally protected grounds.