Sr. Manager, Travel Technology & Product Integration

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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In conjunction with the client manager this role will be responsible for developing and delivering the long-term travel technology strategy, translating this strategy into concrete business plans which deliver process efficiency and service enhancement for the designated client account.

The Travel Technology & Product Integration Manager, will be required to partner with the client, and, in the long term, their technology partners, to understand and agree to technical and service goals and work with internal GBT teams to provide suitable solutions to deliver on the joint strategy and goals.

The role will require strong process orientation, thought leadership and a collaborative approach to building and using strong customer and internal relationships. The Travel Technology & Product Integration Manager will have a solid grasp of tools and processes across all regions, specifically Concur online booking. They will demonstrate this knowledge to develop and deliver global operating consistency, where appropriate.

Accountabilities:

• Provide consultation, industry expertise, travel technology coordination, integration and strategic planning support for future market implementation, program optimization and travel technology projects
• Provide training and learning resources for both client associates and GBT teams supporting the business.
• Delivery against key technology related metric targets such as online adoption, First Pass Yield (FPY), touchless, improvements in policy compliance and savings derived from Expert Auditor.
• Proactively drive continuous improvements in the performance / functionality of the key technology systems.
• Support the ongoing management of the critical travel technology tools for the client program, this includes but is not limited to Single Sign On (SSO) process management, HR feed integration, promotion of new functionality within the online tool and expense functionality etc.
• Consultation and technical administration of online booking tool for agency and GDS configuration updates, technical integration, new market and/or new agency deployment
• Lead delivery of agreed technology projects including but not limited to: GDS Change, OBT Change, Approval process updates, expansion of countries and additional testing
• Serve as key point of contact for travel technology projects and solutions working in close collaboration with the Client and GBT project teams, key linkages, and authorities.

Qualifications:

• Highly developed project and change management skills.
• Demonstrated ability to work successfully across cultures and regions and the ability to work with cross-functional teams and to influence both internally and externally.
• Good understanding of global travel operations, suppliers, and systems.
• Confident approach to presentations, client, and internal meetings.
• Strong PC knowledge including related PowerPoint/Excel/ Microsoft Project/email skills.
• Proven experience relating to the creation and delivery of business process strategies for large global clients.
• Strong analytical problem solver combined with written and verbal communication skills.
• Proven experience and deep understanding of online bookings tools (primarily Concur).

Location

United States - Virtual Location

The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

GBT 2023 Benefits-at-a-Glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• And much more!
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!