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Company | TTEC Digital |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-07-21 |
Posted at | 10 months ago |
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
- Successfully leading and directing Professional Services teams in their daily service delivery
- Incubate and expand new teams to support innovation.
- Ensure team billable utilization targets are achieved.
- Refine existing and define new CX offers and services.
- Attract and retain a highly functional & technical professional staff
- Coordinate closely with Account Management, Managed Services, and CTS Sales
- Overall leadership in meeting client SLAs and expectations
- Manage and oversee project staffing on all consulting engagements.
- Support the sales cycle through scoping and approval of PS engagements, which include executive-level prospect meetings and solution reviews.
- Strong verbal and written communication skills with previous experience creating Statements of Work for new and existing customers.
- Successful Client Support, Professional Services Leadership, and Product/Offer Innovation
- Experience with Amazon Connect and AWS services, including Lambda, DynamoDB, S3
- Ability to positively handle and manage high-pressure situations.
- Ability to motivate, direct, attract, retain, and grow highly technical staff.
- Ability to manage client demands across multiple customers worldwide with a geographically dispersed staff.
- Management of client services inclusive of SLAs and service-driven environment
- Strong experience in Change Management and Business Process Design Reengineering
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