Director Of Client Delivery Jobs

Leadership Skills: Strong leadership and management skills, capable of inspiring, mentoring, and leading cross-functional teams toward successful outcomes

Operational Efficiency: Streamline operational processes, methodologies, and tools to ensure efficient service delivery, resource utilization, and project management across the departments

Resource Management: Effectively manage budgets, staffing levels, and resource allocation to optimize productivity and ensure successful project outcomes

Customer Focus: Proven track record in maintaining exceptional customer satisfaction through effective communication, relationship management, and service excellence

Communication: Excellent verbal and written communication skills, with the capacity to convey complex technical concepts to diverse audiences

Collaboration: Skilled at building collaborative relationships with internal teams, clients, and partners

Demonstrated experience with medical information management systems

Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.

Oversees the management of up to 15 health centers with multiple lines of service.

Demonstrated process or efficiency management.

Demonstrates the ability to effectively manage complex multiple lines of service and clients.

Builds talent to proactively manage additional LOS.

10+ years’ healthcare operations management experience; Patient Support Programs experience

10+ years’ experience in patient/hub services, pharmacy services, account management preferred

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

Ensuring work is accomplished effectively by managing employee performance, workforce management and other resources

Client, vendor, and program partners relationship management

Established record of utilizing tact, diplomacy, good judgment and negotiation skills to achieve mutually beneficial goals for an organization

Excellent problem-solving skills with high energy and enthusiasm

Strong verbal and written communication skills

Knowledge of group insurance products and processes

Excellent verbal and written communication skills

Triage inbound requests in a timely manner to establish positive client relationships

Build strong working relationships to address and support client needs

5+ years of experience leading a team of direct reports, with demonstrated excellence in people management, coaching, hiring, training, and onboarding

Experience facilitating cross-functional discovery sessions, aligning stakeholders on business requirements, and working closely with product teams to prioritize roadmap items

Exceptional problem-solving and analytical skills combined with strong business judgment and extensive experience working with data and analytics tools

Lead a team of managers and analysts responsible for onboarding new clients to Maven’s full suite of products and services

Collaborate cross-functionally with Product, Engineering, Sales, Business Intelligence, and Client Services on client reporting requirements and strategy

8+ years of experience in an operations or client services role in a tech, digital health, healthcare, or SaaS company

Excellent working knowledge of physician/ hospital revenue cycle

5-7 years of experience in healthcare physician/hospital revenue cycle

Ability to travel 80% of the time to regions

Great health, dental and vision plans

Conduct comprehensive candidate assessments, evaluating their skills, qualifications, and cultural fit.

In-depth knowledge of the life science industry, including an understanding of industry-specific roles, skills, and market trends.

Exceptional organizational skills, with the ability to prioritize and manage multiple recruitment projects simultaneously.

Collaborate with clients to define staffing requirements, understanding their business objectives and cultural fit expectations.

Develop and implement effective recruitment strategies to meet client demands and optimize the candidate experience.

Manage client expectations and provide regular updates on the recruitment progress, ensuring open lines of communication throughout the process.

Supports empowers, and advocates for project managers and project support team by providing mentorship, motivation, cross-training, and upskilling

Client-centric mindset; ability and aptitude to be client-facing; understanding of client-facing project management needs

Strategy: manages/reports on/improves delivery-related performance metrics that directly support the company’s goals;

Ensures that projects have appropriate requirements, account leadership representation, and specifications for successful implementation

Experience in pre-sales business development and post-sales implementation

Data-driven and data-fluent uses data to develop and manage the internal delivery strategy and key delivery metrics for rapid-growth startup org

Strong project and process management skills, including proven ability to manage multiple projects simultaneously.

Executive management of dependencies and risks, and

Lead, coach and influence top management (CEO, COO, CIO) from a variety of company types (large organizations, disruptive start-ups)

Strong communication skills including experience in developing C-suite presentations.

Broad understanding of current technology practices (Agile, Cloud Computing/SaaS, Enterprise Data Management, etc.)

Ability to effectively interact with & earn trust of peers and senior management across the organization.

Empower others to adopt and adapt Salesforce Agile guidelines (e.g., Release planning, DoR, DOD, role excellence and responsibilities.)

Support internal certification and continuing growth of team Scrum Leads and Product Owners.

12+ years of experience in technology organizations.

5+ years of large-scale Agile coaching experience with methods such as XP, Scrum, Lean, or Kanban.

Hands-on experience applying Agile/Lean methodologies within product, infrastructure, hardware, and/or operational environments.

Deep knowledge of Agile principles and practices and the ability to transfer that understanding at all levels of the organization.

● Strong problem-solving skills and the abilities to analyse quantitatively, scope technical

requirements and effectively prioritize program deliverables are essential

● Experience working with Agile delivery methods and collaboration tools.

● Experience in writing, reviewing, and finalizing statements of work

● Identify training needs of the team to re-skill and close staffing needs for upcoming engagements.

● Manage aspirations of the team, provide feedback regularly on the performance and keep the

● 10+ years of people management experience.

● Strong experience with delivering fixed-scoped projects including prior project management experience.

Guide teams to deliver projects using the appropriate agile project management methodologies:

Ensure team is operating at standards that provide predictability (story quality, task assignments, status management, burndown accuracy, etc.)

Review the finances and delivery operations for assigned projects and/or account(s) including project profitability and financial predictability.

Leverage product development knowledge to influence roadmaps and successfully engage at a programmatic level.

Demonstrated experience with medical information management systems

Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.

Oversees the management of up to 15 health centers with multiple lines of service.

Demonstrated process or efficiency management.

Demonstrates the ability to effectively manage complex multiple lines of service and clients.

Builds talent to proactively manage additional LOS.

Strong new business experience in market research/consumer insights – loves the chase and closing the deal.

People who are big thinkers and translate data (of all kinds) into actionable outcomes for our clients.

People who stay on top of the most innovative approaches to research and understand when to use them and when not.

Build new pipeline of promising, brand direct clients across core industry verticals.

Build and maintain client relationships to ensure client renewals and new opportunities.

Be responsible for the sales cycle from first inquiry to close to final delivery.

10+ years of experience in project/program management roles (using Agile and traditional methods)

Experience working in both product management and product development, preferably in an agile environment

Driving transformation across company in new agile way of working, partnering with change management

Bring ideas from professional facilitation, coaching, conflict management, and mediation to help the team become a high-performance team

This position will work from home. Occasional planned travel to an office location may be required

Bachelor’s Degree or equivalent work experience

Proven experience in software development methodologies, principles, procedures, software management, Project Management, DevOps, Agile Practices, and support tools and services.

Degree in Computer Science or equivalent - information technology, management information systems, software engineering, and networking.

Minimum 15 years experience, out of which there is a minimum of 5 year’s experience managing global delivery teams.

Experience working with mid to enterprise-grade project

Have experienced at least one end-to-end implementation from conception to production release

Basic knowledge of cloud-native technologies, primarily in AWS and Azure.