Sr. Product Manager, Messaging

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At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

The Marriott International HQ, located at 7750 Wisconsin Avenue, Bethesda, Maryland, 20814 is currently hiring a Sr. Product Manager, Messaging.

Responsibilities include:

If you’re looking to build leading technology that enables the future of global travel while transforming your career – step out of the status quo and join Global Technology at Marriott International.

The Sr. Product Manager, Transactional Messaging, will be part of the Digital Platforms team and report to the Director of Transactional Messaging. This individual will help lead efforts to develop and deploy transactional communications to Marriott customers worldwide.

The Sr. Product Manager will lead a cross-functional agile team and partner with product and engineering teams and external vendors to implement a transactional messaging product roadmap and deliver on defined business outcomes. The Sr. Product Manager should be comfortable making business decisions and can operate in a complex, fast-paced environment.

This individual should have a proven track record of collaborative work and product development excellence in a highly matrixed environment. Ideal candidates will have experience developing and deploying transactional communications across various channels (email, SMS, etc.) on a large scale.

CANDIDATE PROFILE

Required Education and Experience

• Experience writing product user stories and requirements
• Strong analytical, organizational, and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results
• 7+ years digital product experience with demonstrated success managing large-scale communication platforms
• Undergraduate degree in Business, Technology, or equivalent experience/certification
• Experience implementing customer communications across various channels (for example, email, SMS, push, etc.)
• Experience leading, influencing, and collaborating effectively in a matrix-managed environment
• 3+ years of product management experience leading a cross-functional agile team
• Ability to collaborate and build strong relationships with engineering partners and external vendors to deliver business results

Preferred

• Possesses a team-first mentality, is open-minded and proactive
• Experience working with email service providers and/or campaign orchestration platforms
• Experience with large-scale, global implementations
• Proven ability to lead and work with cross-functional teams in support of specific business priorities
• Familiar with email best practices
• Effective written and oral communications skills
• Analyzes information and evaluates results to choose the best solution and solve problems
• Ability to understand and navigate technical discussions, architectures, and solutions
• Familiar with product management tools such as Atlassian (JIRA/Confluence)
• Thrives in a fast-paced, entrepreneurial environment
• Strong presentation, negotiation, and persuasion skills
• Experience with scaled agile development environment, SAFe or equivalent variant

CORE WORK ACTIVITIES

• Meet on a regular cadence with team(s) to get status updates, discuss blockers, and provide guidance and encouragement to ensure product deliverables are met
• Identify and implement process improvements for managing stakeholder requests
• Oversee day to day email and SMS management and operations to support the deployment of transactional communications to Marriott customers.
• Partner closely with engineering and solution architecture teams to identify and align on technical solutions
• Develop and maintain appropriate tracking and reporting of messaging performance
• Identify areas for continuous improvement
• Define product requirements, user stories, and acceptance criteria
• Own the product backlog and prioritize based on changing requirements
• Proactively communicate with stakeholders and product teams to manage expectations and timelines
• Stay up to date on industry trends and apply new knowledge to job
• Monitor deliverability and engagement metrics and utilize data to identify product enhancement opportunities
• Manage stakeholder requests and gather product requirements. Partner with engineering team to evaluate and prioritize requests based on alignment with product roadmap and team capacity.
• Lead cross-functional agile team and participate in agile ceremonies (sprint planning, daily standup, etc.) to successfully deliver product features
• Partner with email service provider to implement email enhancements and ensure email best practices are met
• Collaborate with other product teams across the organization to activate enhancements and lead execution of the product roadmap

MANAGEMENT COMPETENCIES

Leadership

• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
• Problem solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Managing Execution

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Generating Talent and Organizational Capability

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

• Reading Comprehension – Understands written sentences and paragraphs in work related documents.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.
• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

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Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.